Concierge

At JOIA Aruba by Iberostar we are looking for a Concierge to join our Guest Relations team, but before knowing more about the position, we think it's important that you learn a little about us:

• We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy holidays and memorable experiences, offering a value proposition built on quality and the excellence of both the customer and employee experience.

• We operate more than 100 establishments across 35 destinations in 13 countries worldwide, all in prime beachfront locations.

• We are a family of over 35,000 people representing 95 nationalities, sharing the same core values: Responsibility, Transparency, Humility, Passion, and Creativity.

• We work to create a place to thrive: we care for the people who belong to the Iberostar family, fostering their growth, ensuring their well-being, and promoting equity as the foundation of our decisions.

• Our Iberostar Wave of Change movement is the roadmap that drives our purpose to lead a model of responsible tourism.

If this sounds interesting to you... maybe this is your place! :)

Your main mission as a Concierge is to provide exceptional guest services and enhance the overall customer experience. The Concierge will serve as the first point of contact, assisting guests with inquiries, reservations, recommendations, and special requests.

As a Concierge What will your day-to-day work be like?:

• Greet guests warmly and provide a high level of customer service.

• Assist with hotel check-ins/check-outs, restaurant reservations, transportation, and event bookings.

• Offer recommendations for local attractions, dining, and entertainment.

• Handle guest requests, complaints, and inquiries in a professional and efficient manner.

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.

• Manage deliveries, mail, and special packages for guests and residents.

• Maintain a clean and organized front desk/lobby area.

• Uphold company policies and ensure guest safety and security.

Who is the ideal person for this position?:

Academic Qualification: Secondary School Graduate

Experience: 1 year experience in a similar position and Hotel operations.

Qualifications:

• Highly responsible & reliable

• Great communication skills

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to think quickly and find solutions to issues faced daily

• Detail oriented.

• Required language, English and Spanish - Additional language is an asset

Our proposal for you:

You will work in a stimulating, inspiring, multicultural and innovative environment, committed to people, values and a responsible tourism model; working on diverse projects and high-impact solutions for transformation at all levels of the organization and with global impact.

We offer you the opportunity to be part of a great company and develop your career with us and enjoy:

• Attractive salary package.

• Company benefits.

• Opportunity for progression within the company: variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.

• Work in an inspiring environment that is committed to people, values and a responsible tourism model.

• You will be part of our Iberostar Vitality community, with access to a multitude of wellness activities.

What are you waiting for to join our team? We are looking forward to meeting you, apply for the offer! :) #WeAreIberostar.