Job Description

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications while supporting a fast-paced production environment. You will play a key role in incident management, service monitoring, release coordination, and operational support, working closely with development, infrastructure, and business teams to deliver a reliable and high-quality service. The position includes participation in a 24/7 support model, including shift rotations and on-call responsibilities, while also contributing to automation, continuous improvement, and disaster recovery initiatives.

Key Responsibilities

• Provide L1/L2 production support for Wealth Management applications and services.

• Monitor application health, performance, and availability using observability and monitoring tools.

• Investigate, troubleshoot, and resolve incidents and service requests within agreed service levels.

• Perform root cause analysis and implement preventive measures to improve system stability.

• Ensure the successful execution of batch processes, data transfers, and application workflows.

• Support application releases, deployments, and change management activities.

• Participate in Disaster Recovery (DR) and business continuity exercises.

• Develop and maintain operational documentation, runbooks, and knowledge articles.

• Automate operational tasks and deployment activities using infrastructure and configuration management tools.

• Work closely with development teams to support application changes and knowledge transfers.

• Analyze application, middleware, and infrastructure logs to identify and resolve issues proactively.

• Contribute to service quality, availability, and continuous improvement initiatives.

• Participate in shift rotations, on-call support, and weekend/public holiday coverage as required.

Profile

• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• Minimum 5 years of experience in Application Support, IT Operations, Production Support, Site Reliability Engineering, or a similar role.

• Experience supporting applications within banking, financial services, or other mission-critical environments.

• Strong Linux administration and troubleshooting skills.

• Hands-on experience with:

  • Kubernetes (K8s)
  • Docker
  • Ansible
  • Dynatrace or similar monitoring platforms
  • Oracle PL/SQL
  • Jenkins or other CI/CD tools
  • Python and/or Bash scripting

• Experience working with cloud environments such as AWS, Azure, IBM Cloud, or Google Cloud.

• Strong understanding of infrastructure automation and configuration management practices.

• Ability to analyze system, middleware, and application logs to diagnose complex production issues.

• Solid knowledge of Incident, Change, and Release Management processes.

• Strong analytical, problem-solving, and communication skills.

• ITIL Foundation certification or equivalent knowledge is highly desirable.

Preferred Certifications

• Certified Kubernetes Application Developer (CKAD)

• Red Hat Enterprise Linux Automation with Ansible (RH294)

• Red Hat Ansible Automation Platform (DO374)

• HashiCorp Terraform Associate

• HashiCorp Vault Associate

• ITIL Foundation Certification