Job Description

We are looking for an Operational Control Center to strengthen the IT team. The ideal candidate will have hands-on experience in IT support, troubleshooting, systems administration, and infrastructure operations, with a strong technical background across Windows, Linux, virtualization, and enterprise platforms.

Your Responsibilities

• Provide technical support and troubleshooting for IT infrastructure and operational environments.

• Diagnose and resolve incidents related to operating systems, applications, and infrastructure components.

• Support user and system administration activities, including Active Directory environments.

• Utilize remote access tools to provide technical assistance and issue resolution.

• Monitor and support server, database, virtualization, and application environments.

• Assist in the administration and maintenance of enterprise IT platforms.

• Support the management of mobile devices and end-user computing environments.

• Collaborate with internal teams to ensure the availability, performance, and reliability of IT services.

• Contribute to operational improvements and infrastructure optimization initiatives.

Profile

• Secondary Education (12th Grade) or higher.

• Technical or vocational qualification in Information Technology is considered an advantage.

• Minimum of 2 years of proven technical experience in IT support, troubleshooting, and incident resolution.

• Experience working in enterprise IT environments.

• Advanced user-level knowledge of:

  • Linux
  • Windows Operating Systems

• Experience with:

  • Active Directory
  • Remote access and remote support tools
  • Mobile device support and management

Technologies

• Microsoft IIS

• Oracle WebLogic Server

• VMware Virtualization Solutions

• Microsoft Windows 7, 8, 8.1, 10 and later versions

• Linux

• AIX

• Microsoft Windows Server

• Unix

• Oracle Database

• IBM DB2