Entry Level, Junior
DELMIA Apriso Technical Support Engineer
DELMIA Apriso Technical Support Engineer
We are seeking a resource in our Technical Support team.
We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.
Role Description & Responsibilities:
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Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
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Diagnosing problems reported by Customers and suggest solutions or workarounds.
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Respond immediately in case of Customer Crisis situations
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Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
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Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
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Create Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
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Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
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Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
Qualifications:
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B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
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Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
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Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
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Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.
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Good English communication skills, both written and verbal required.
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Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
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Ability to work in a fast-paced dynamic environment
What’s in it for you
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Work in a culture of collaboration and innovation
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Ensure knowledge sharing within the team
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Able to work well in a team environment and communicate effectively with co-workers, both local and remote.
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Working with a Multinational culture company.
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