Administrative Assistant

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About this opportunity

We are looking for a proactive and organized Administrative Assistant to support the Americas Cloud Software and Services (CSS) organization, based in Plano, Texas. Americas CSS is focused on growing the business and delivering value to customers through technology, innovation, and strong execution. This role is a key enabler of that mission — helping leadership and account teams stay focused on core business and customer priorities while ensuring the administrative and operational foundation runs smoothly. This role offers an opportunity to grow into a more strategic partnership, with direct exposure to CSS leadership, customers, and business priorities, while upholding Ericsson's values and Code of Business Ethics.

What you will do

• Provide comprehensive administrative support to the leadership team and account teams, including complex calendar management, meeting planning, and decision-making support

• Prioritize and manage incoming requests, proactively resolving scheduling conflicts and recommending solutions to optimize leadership and customer engagements

• Coordinate internal and customer-facing meetings, workshops, and events across multiple time zones, including planning, agendas, logistics, and on-site support

• Organize domestic and international business travel, including bookings, itineraries, transportation, expense handling, and real-time support during travel

• Generate purchase orders and process invoices using Ericsson tools (e.g., SAP, Concur), ensuring proper approvals and compliance

• Foster an inclusive, engaging team environment by coordinating team touchpoints, recognition moments, and regular events

• Ensure compliance with Ericsson policies covering travel, expenses, data privacy, information security, and the Code of Business Ethics

The skills you bring

• Minimum 3 years in an administrative assistant or similar role, preferably including experience in a large, international corporate or customer-facing environment

• Demonstrated experience managing complex calendars and logistics across multiple time zones; international coordination experience is a strong plus

• Highly organized and reliable, with strong attention to detail and the ability to manage multiple priorities in a fast-paced, matrixed environment

• Comfortable managing through ambiguity and driving activities independently with minimal supervision

• High integrity with a proven ability to handle sensitive information with discretion and confidentiality

• Strong service mindset and ability to build trust with senior leaders, cross-functional teams, customers, and external partners

• Excellent written and verbal communication skills in English; advanced proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word)

• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Important Information

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Assistant

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.