Junior, Mid-Level

Data Acquisition Back-Office Specialist

Sofia, Bulgaria · Hybrid

Job Description

The Data Acquisition Back Office Specialist will be part of the core operations team responsible for delivering high-quality, standardized back-office services to multiple Western European markets. This role will execute day-to-day activities in accordance with established processes, service level agreements, and corporate standards, ensuring accuracy, timeliness, and efficiency in all tasks.

Working in close coordination with the Western Europe Regional Back Office Leader, other Data Acquisition back office team members, and Data Acquisition delivery leaders in the countries, Data Acquisition CoE and Transformation teams, the Hub Executive will play a key role in maintaining smooth service delivery, identifying improvement opportunities, and ensuring a positive customer/stakeholder/vendor experience across supported countries.

Key Responsibilities

Execute back-office processes and transactions according to Standard Operating Procedures (SOPs) and defined timelines.
Deliver high-quality, accurate, and timely outputs to internal stakeholders in supported markets.
Adhere to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Flag any deviations, inefficiencies, or recurring issues to the Hub Manager for resolution and improvement.
Act as a day-to-day operational contact for Data Acquisition teams, vendors, commercial and operational teams in local markets, responding to queries and providing updates on requests.
Collaborate with colleagues across different functions and countries to ensure smooth end-to-end process completion.
Ensure compliance with relevant legal, financial, and data protection regulations for each supported country.
Participate in process improvement initiatives, contributing ideas to increase efficiency and quality.
Support testing and rollout of new tools, systems, and workflows as part of Data Acquisition back office enhancements.

Requirements

Bachelor’s degree or relevant vocational qualification (business administration, operations, finance, or related fields preferred).
Experience in back-office, shared services, or administrative operations (multi-country experience is a plus)
Experience working in a multicultural, cross-border environment.
Good working knowledge of MS Office.
Strong attention to detail and commitment to accuracy.
Good organisational skills with the ability to prioritise and manage multiple tasks.
Effective communication skills in English (additional European languages are a strong advantage).
Ability to work collaboratively in a team-oriented environment.
Proactive mindset with willingness to learn and adapt to changing requirements.

We offer:

Food vouchers of 62 EUR monthly
Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, expenses for medications and medical products
Life Insurance
A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
Additional paid leave of 3 days in case of no overdue leave days from previous year
Free access to LinkedIn Learning platform.

In addition:

Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
Stable employment in a dynamic and international environment with an established position on the market.
The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
Friendly working environment.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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