Senior, Expert

Senior Operations Client Partner

Chicago, United States · On-site$84–90k

Company Description

This a REMOTE position for candidates currently based in the United States. Candidates must be physically located in the US to be considered.

Job Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

We are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients, Commercial, and various Operational teams.

Job Description

As the Sr. Client Operations Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through management of client health and wellness.

Responsibilities:

Lead end-to-end resolution of client operational requests, including:
Database structure changes
Product coding updates
Data quality issues (excluding coverage and unusual trends)
Act as the Operations point of contact for regional client health, driving wellness plans with cross-functional teams.
Build strong client relationships in partnership with Commercial leads, reinforcing trust in NIQ’s products, services, and data quality.
Address client concerns with empathy, urgency, and a proactive approach to data quality challenges.
Represent Operations in client meetings, collaborating with Commercial teams to prepare and present relevant materials.
Prioritize client portfolios and internal resources to maximize value for NIQ and its clients.
Keep Commercial partners informed of key operational updates, including product changes, data issues, and major NIQ initiatives.
Provide timely updates to management, highlighting risks and opportunities, and driving action plans to maintain client satisfaction.
Ensure accurate and timely delivery of business-as-usual (BAU) maintenance tasks in coordination with internal teams.
Manage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.
Contribute to internal forums such as Client Health Tracking and Quality Escape Management, supporting root cause analysis and improvement planning.
Support escalations for critical client issues and align with leadership on resolution strategies.
Recommend database enhancements that drive revenue and improve production efficiency.
Identify and address gaps in client support processes to improve service delivery.

Qualifications

10+ years of experience with a background in the CPG industry and/or related client experience
Strong analytical mind and ability to connect the dots between different Operations functions
Understanding of how data flows through NIQ back-end systems from acquisition to delivery
Excellent written and verbal communication skills; ability to translate information to clients clearly and concisely
Ability to manage multiple clients/priorities efficiently while being detail oriented
Experience with Microsoft Suite tools (Excel, PowerPoint, Outlook)
Ability to coach others and work with senior leaders cross-functionally
Prior NIQ experience preferred

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700-$90,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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