Senior, Expert

CRM Account Executive – State Government

Sydney, Australia · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team.

ServiceNow is seeking a CRM Account Executive who is a customer-facing domain expert and creates innovative business solutions with our customers. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our market-leading Service Management platform and give enterprises a single source of truth, so processes run on consistent information.

What you will do:

The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.

Develop a sales strategy for your territory, including a target prospect list and regional sales plan
Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions
Manage the sales process through to opportunity close
Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities
Support regional ServiceNow partner channels to deliver an effective customer experience
Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals
Research prospects and accounts using CRM data, social media, search engines, and AI tools
Occasional travel for training or meetings may be required

How you work:

You are a go-getter and a hunter who creates new opportunity rather than waiting for it. You are comfortable picking up the phone to open doors, and you bring original ideas and a point of view to every account. You are a creator, not an aggregator: you build the pipeline and the strategy yourself instead of simply collating what others hand you.

Qualifications

To be successful in this role you have:

Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry
12+ years in sales, with a record of winning new business for enterprise-class customer experience or other business solutions
Experience selling to public sector customers
Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal
Experience managing short and long complex sales cycles
Strong understanding of business sales processes
Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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