Customer Growth Strategist | Communications, Media, & Technology

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.

Role Purpose

Support the development of customer-led growth strategies by combining strong analytical thinking with commercial acumen. As a Consultant you will play a critical role in identifying and sizing opportunities, building robust business cases, and generating the evidence required to validate and prioritize growth bets. You will work closely with Managers and client teams to translate insights into actionable recommendations and executable plans.

Key Responsibilities

• Conduct structured analysis of customer needs, market dynamics, and competitive landscapes to identify actionable growth opportunities.

• Support robust, insight-led business cases to support investment decisions.

• Apply data-driven and hypothesis-led problem solving to assess opportunity viability and prioritize initiatives.

• Support and execute rapid validation approaches (e.g., concept testing, experimentation with real and synthetic customers) to generate evidence.

• Synthesize data and insights into clear, compelling recommendations that inform client decision-making.

• Collaborate with cross-functional teams (design, product, marketing, data/AI) to shape and refine customer-centric propositions.

• Contribute to the development of client-ready materials and storytelling, linking customer insight to commercial impact.

What Success Looks Like

• Delivers high-quality analysis and business cases that influence client investment and prioritization decisions

• Demonstrates increasing confidence in linking customer insight to financial impact and growth outcomes

• Applies structured thinking to break down ambiguous problems and progress workstreams independently

• Contributes to building evidence-backed recommendations that accelerate decision-making and reduce risk

• Builds strong collaboration skills and credibility within team and client environments

Basic Qualifications:

• 3+ years in strategy consulting, corporate innovation, or analytics roles with exposure to growth-oriented work.

Preferred Qualifications:

• Demonstrated consulting experience with client-facing delivery.

• Experience supporting business case development, financial modeling, or investment analysis

• Exposure to customer research, experimentation, or product/service development

• Ability to translate data and insights into clear, structured storytelling

• Experience working in or with CMT (Communications, Media, Technology) industries preferred

• MBA or relevant innovation program experience a plus.

• Excellent communication and collaboration skills in client-facing environments.

• Understanding of AI/ GenAI and its application to customer growth

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/01/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $70,350 to $196,000

Colorado $63,800 to $169,300

Connecticut $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maine $54,400 to $144,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York $66,300 to $196,000

New Jersey $68,000 to $196,000

Ohio $59,100 to $156,800

Virginia $59,100 to $180,300

Washington $80,200 to $180,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.