Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer

We Are:

Accenture’s Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it’s over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we’re proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index.)

You Are:

Accenture seeking a skilled Oracle Service Order Management (SOM) and Field Activity (FA) Designer to join our enterprise technology team. This role is central to the design, configuration, and optimization of field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform.

You will be responsible for translating complex utility field operations requirements into robust, scalable Oracle SOM/FA functional designs; ensuring seamless coordination between customer service, field operations, metering, and back-office systems across our US service territories.

The Work:

Design & Configuration

• Lead the functional design and configuration of Oracle CCS Service Order Management (SOM) and Field Activity (FA) modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.

• Design end-to-end field activity workflows covering service connects/disconnects, meter installations and exchanges, premise inspections, on-demand reads, remote disconnect/reconnect, and emergency field response.

• Configure Field Activity Remarketing rules, activity completion processing, and downstream triggers to billing, metering, and market transaction processes.

• Design and document Service Order lifecycle flows — creation, dispatch, execution, completion, and exception handling; aligned with US utility field operations models.

• Define premise, service point, meter, and device configuration standards within Oracle CCS to support accurate FA execution and data capture.

Integration & Interoperability

• Collaborate with integration architects to design data flows between Oracle CCS SOM/FA and external systems including FFS, WACS, GIS, OMS, AMI Head-End Systems (HES), and third-party field dispatch platforms.

• Support the design of real-time and batch interfaces for field activity dispatch, status updates, and completion data exchange.

• Participate in the design of Oracle Integration Cloud (OIC) or equivalent middleware flows supporting SOM/FA transactions.

Requirements & Documentation

• Facilitate business requirements workshops with Field Operations, Customer Service, Metering, and Engineering stakeholders to capture and validate SOM/FA business processes.

• Produce high-quality functional design documents (FDDs), configuration workbooks, process flow diagrams, and data mapping specifications.

• Conduct fit/gap analysis between Oracle CCS SOM/FA standard functionality and utility-specific business requirements; propose and document solutions.

• Compliance & Standards

• Ensure SOM/FA designs comply with applicable US utility regulatory requirements, including state PUC service connection/disconnection rules, safety standards, and customer protection regulations.

• Align field activity processes with OSHA, DOT, and utility-specific safety and operational standards.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need:

• Minimum of 3 years of functional experience with Oracle Utilities CC&B or Customer Cloud Service (CCS) in a US utility environment.

• Minimum of 3 years of direct, hands-on experience designing and configuring Oracle CCS/CC&B Service Order Management (SOM) and Field Activity (FA) modules.

• Minimum of 1 years experience in the following, but not limited to - US utility field operations, FA activity types, dispatch group configuration, scheduling rules, and completion processing logic, SOM/FA integration patterns with Mobile Workforce Management (MWM) and AMI head-end systems.

• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience

Bonus points if:

• You have an Oracle Utilities CCS Cloud or CC&B certification.

• You have experience with Oracle Utilities Mobile Workforce Management (MWM) — particularly its integration with CCS SOM/FA for dispatch and completion.

• You have familiarity with Oracle Integration Cloud (OIC) or MuleSoft in the context of SOM/FA integrations.

• You have experience supporting AMI-driven field activity automation — remote connect/disconnect, on-demand read workflows, and meter exchange programs.

• You have a background in gas utility field operations including leak surveys, pressure tests, and safety inspection activity design.

• You have prior experience on a large-scale Oracle CCS implementation, upgrade, or cloud migration within a US utility.

• You have knowledge of GIS-integrated field dispatching and location-based service order routing.

• You have familiarity with Oracle Analytics Cloud (OAC) for SOM/FA operational reporting and KPI dashboards.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range California $70,350 to $196,000 Colorado $63,800 to $169,300 Connecticut $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maine $54,400 to $144,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Ohio $59,100 to $156,800 Virginia $59,100 to $180,300 Washington $80,200 to $180,300

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.