Oracle Utilities CSS Upgrade Business Validation Triage Lead

We Are:

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You Are:

A CC&B and CCS domain expert who specializes in business validation — the complex, multi-dimensional testing effort that confirms a CCS upgrade doesn't just work technically but accurately reproduces business outcomes across GL, collections, field activities, letters, and ToDos. You run triage like a program, not a task list. You are methodical, data-driven, and an expert communicator who can synthesize domain-level variance trends into leadership-ready insights. You know how to work across diverse workstreams and keep a high-volume triage cadence on track.

The Work:

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.

• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.

• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.

• Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.

• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.

• Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.

• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.

• Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need:

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).

• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.

• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.

• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.

• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.

• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Bonus Points If:

• Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.

• Oracle Utilities CC&B or CCS certification.

• Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.

• Familiarity with letter template configuration and collections process design in CC&B or CCS.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/07/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range California $73,800 to $218,800 Colorado $73,800 to $189,000 Connecticut $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maine $62,800 to $161,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Ohio $68,300 to $175,000 Virginia $68,300 to $201,300 Washington $80,200 to $201,300

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