*AWS Amazon Connect Engineer*

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at https://www.accenture.com/

Are you ready to step up to The New and take your technology expertise to the next level?

Accenture is looking for passionate AWS Cognitive Customer Experience Architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers). You’ll work with smart people across our industry specialist organisations, and technology groups to help our customers get the most out of AWS in their cloud journey.

Learn more about our AABG and AWS at Accenture here: https://www.accenture.com/us-en/service-aws-cloud

Key responsibilities may include:

• Lead customer discovery and design sessions using AWS Cognitive CX suite

• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement

• Develop PoCs, prototypes, demonstrations and assets

• Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions

• Work with Accenture’s global network to bring best practices and assets to the local market

• Interact with management levels at a client and/or within Accenture/AWS

Your background:

• A service designer with a developer background and the ability to learn quickly

• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint

• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement

• Knowledge in legacy contact center’s and IVR’s, with associated business tooling

• You’ll have hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.

• Scripting capability and the ability to develop AWS environments as code

• A mindset of automating everything, with experience demonstrating this.

• Public cloud automaton tooling and scripting experience – CFN, Terraform, Ansible, Puppet, Jenkins, and the like.

• Must have at least 1 AWS Associate or Professional Certification

The AWS Practice within is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of the cloud.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com

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Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.