The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How you will make an impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests

• Manage and develop relationships with customers, stakeholders and third parties/vendors.

• Manage and monitor all systems ensuring the highest levels of availability

• Take ownership of support request and releases

• Ensure customers continue to follow the standard process

• Create monthly customer status reporting on the monthly service agreements

• Provision and configure cloud-based resources to manage customer environments

• Be proactive in customer environments, applying skills and technical brilliance

• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable

• Microsoft Azure and/or M365 certifications advantageous

• At least 1 years’ experience in IT engineering / operations or similar field

• Able to work autonomously and use initiative to achieve desired outcomes

• Able to explore new challenges, and know when guidance from someone with more domain experience is required

Knowledge in one or more of the following Microsoft Azure & M365 Security Services is ideal:

• Microsoft Sentinel

• Microsoft Defender Suite

• Microsoft Purview / Information Protection

• Azure/M365 Security Workloads

• Azure AD & Identity Governance

• Modern Endpoint Management (Windows 10 / 11, Intune, AutoPilot, Enterprise Mobility)

• Microsoft Azure Cloud Platforms

• Microsoft Azure Application Development

• Azure DevOps or DevSecOps

• Azure Security Services

• Terraform

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

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