CyberCX - Strategic Accounts / Sales Director

This role is with CyberCX, part of Accenture.

Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on New Business.

The successful candidate have significant experience working with a variety Government clients and will have previous experience of selling services.

Key Responsibilities:

• Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts

• Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities

• Own your customers’ experience and journey from solution proposition through transition to delivery

• Build strong, long-lasting relationships by partnering to understand client needs and preferences

• Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX

• Operate as the lead point of contact for account relationship matters in specified strategic accounts

• Maintain exceptionally strong knowledge of CyberCX service offerings and present them with clarity, credibility and conviction

• Respond to customer requirements, including requests for quotes/proposals/tenders and customer workshops

• Develop, coordinate and contribute to scoping of key tactical opportunities, such as multi-practice RFPs and proposal artefacts for strategic accounts

• Identify, develop and implement opportunities for business improvement and strategic new business opportunities

• Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions

• Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops

• Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers

• Maintain up to date CRM records for nominated accounts

• Resolve escalated customer issues and customer complaints regarding sales and service

• Update and prepare sales reports for management as required

• Mentor and coach less experienced members of the Customer Sales team, if required

• Previous experience of Business Development and Account Management of customer-focused solutions experience with meaningful experience communicating cyber security services, information security services or technology services to enterprise size clients

• A demonstrated technical education, experience and/or background in cyber security

• Exceptional stakeholder engagement and impeccable communication skills with an ability to build credibility both internally and externally at all levels

• Impeccable written and verbal communication skills

• High performing, outcome-focused and self-motivated

• Skilled in responding to setbacks in an agile and resilient manner

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