HR Service Delivery Associate/Analyst/Senior Analyst/Specialist

Responsibilities:

1. Read, understand and analyze client process as per the business rules.

2. Execute the process accurately and timely as a hands on processor.

3. Escalate issues and seek advice when faced with complex issues/problems.

4. Participate in client conference calls and prepare ‘minutes of meeting’.

5. Ensure LWI’s are followed and updated regularly and train the team members on process updates.

6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.

7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

9. Update process metrics on daily basis and maintain MIS.

10. Always demonstrate the highest level of customer service.

11. Pay close attention to detail and follow through to resolve any outstanding issues.

12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Qualifications:

• Education background with bachelor degree would be preferred

• Prefer around 1 year payroll related working experience

• Eagerness to contribute in a team-oriented environment

• Ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Good communication (written and oral) and interpersonal skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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