ServiceNow Technical Architect/Manager

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage a suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

As a ServiceNow Technical Architect at Accenture, you will be responsible for developing and growing the ServiceNow technical team in the Czech Republic, collaborating with internal stakeholders, and creating client solutions. You will leverage your expertise in Service Management/ServiceNow and market knowledge to support customer needs and develop value propositions. You will utilize your existing Service Management / ServiceNow and market knowledge and technical expertise to support various customer needs and develop value propositions.

Accenture is ServiceNow’s largest professional services partner with over 10000+ resources globally. Accenture ServiceNow Global Practice is responsible for building, selling, and delivering solutions that are based on ServiceNow products (IT, Security, HR, Customer Service, and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution, and its long-term maintenance/management (Application Management Services).

Key Responsibilities:

• Responsible for leading and managing the technical development team in the Czech Republic, overseeing business operations in the country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across Europe

• Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting and solution design, technical specifications preparation, testing support, rollout support, and others.

• Manage communication with stakeholders and respective management teams on the customer side.

• Technically manage the delivery of Accenture’s ServiceNow projects.

• Set and follow implementation standards and technical best practices.

• Provide expertise on technical questions, related to the ServiceNow platform to clients internally and externally

• Design technical solutions, and introduce and implement ServiceNow innovations.

• Understand the business needs and the need to standardize processes and build this into the design and deliverables.

• Continually educate yourself and complete certifications related to ServiceNow business.

This is what you already have:

• Previous ServiceNow implementation/architecture experience.

• ServiceNow Certified Administrator and Application Developer certificate(s) is a big advantage.

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

• Experience with relational databases (e.g. MySQL, Oracle)

• Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications are a big advantage.

• Approx. 1-3 years experience in Web application development in relevant roles

• Strong communication and interpersonal skills including an ability to convey technical information using non-technical language.

• Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

• University or equivalent degree in an IT-related field.

• Proven track of records in client/server and Web applications implementation projects.

• Working experience in agile software development environment (Scrum/Kanban).

• Self-motivation and ability to work in self-organized teams.

• Strong communication, presentation, and technical writing skills.

• Working proficiency in English

We offer:

• Benefits packages

• Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)

• International teams and multilingual environment

• Access to the latest high-tech solutions and the opportunity to specialize in other technologies

• Ability to learn from the best IT experts on the market

• Home working

• Traveling (optional)

#LI-EU

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.