Mid-Level, Senior
L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)
Descripción del puesto / Funciones
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Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
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Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
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Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
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Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
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Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.
Requisitos mínimos
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Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
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Core Technical Stack:
- Terraform
- GitHub
- OpenShift
- Argo CI/CD
- Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
- Foundational knowledge of AWS and Azure
- ITIL Framework & Processes
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Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
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Education: Bachelor’s degree in Computer Science or an equivalent relevant field.
Requisitos valorables
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Technical formats & protocols: XML, XSD, WSDL, WS-, Java, JSON.
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MuleSoft Omni Gateway (Flex Gateway) expertise.
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Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
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Certificate lifecycle management.
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API Testing Tools: Postman, SOAPUI (User level).
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Linux environments.
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Knowledge of Silva.
Idiomas
English: C1 level (CEFR) minimum (required for working in an international environment).
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