Head Of Quality, NA

Job Description

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role: At Electrolux, we are passionate about improving everyday life for millions of people as well as the planet. It’s embodied in everything we do. We believe that great tasting food brings people together. That our favorite clothes bring out the best in us. And that the home should be a place for wellbeing, a place to care for us and our loved ones. For us quality isn’t just a function. It’s a universal commitment that is evident in everything we do, essential to fulfilling our purpose, delivering our customers’ promises and providing a solid foundation for our even bigger ambitions. Which makes this a high-profile opportunity to help us be even better, every day. The Head of Quality North America (VP level) is accountable for product quality, safety, compliance, reliability, consumer experience, and financial results across the full product lifecycle—from concept, design, sourcing, and validation through manufacturing, distribution, service, warranty, and field learning. This leader will move Quality upstream from reactive containment to preventive and predictive management, establishing one end-to-end system that delivers reliable products, reduces warranty and quality losses, strengthens brand trust, and makes quality a measurable competitive advantage.

Where you’ll be: The role is based in our Charlotte, NC HQ (hybrid policy)

What you’ll do:

• Own quality strategy and results: Set the regional strategy, targets, governance, organization, and investment priorities, with accountability for safety, compliance, reliability, consumer experience, warranty cost, recalls, and cost of poor quality.

• Lead one end-to-end quality system: Integrate Design, Supplier, Manufacturing, Product Line, Field, and Service Quality through common standards, decision rights, metrics, escalation paths, and review cadences.

• Prevent risk upstream: Embed quality and reliability into product strategy, design reviews, DFMEA/PFMEA, APQP/PPAP, supplier selection, validation, production readiness, safe launch, and release decisions.

• Assure supplier and manufacturing quality: Establish critical-part controls, supplier qualification, incoming and in-process inspection, capable processes, control plans, SPC, traceability, end-of-line effectiveness, and recovery plans.

• Build predictive quality capability: Connect supplier, engineering, factory, service, returns, consumer, and warranty data; use standard failure coding, part returns, analytics, and AI-enabled early warning to identify risk before it scales.

• Resolve issues and close the learning loop: Govern critical incidents, recalls, and quality spills; ensure rapid containment, rigorous root cause, verified corrective action, and translation of field learning into stronger designs, validation, supplier controls, manufacturing standards, serviceability, and diagnostics.

• Deliver business and brand value: Execute a multi-year improvement plan that lowers warranty and recall costs, replacements, and repeat repairs while improving ratings, loyalty, retailer confidence, margin, and brand preference.

• Transform culture and capability: Make quality everyone’s responsibility, develop leaders and technical talent, establish visible daily management, encourage early escalation, and sustain fact-based problem solving and prevention.

Who You Are:

• Enterprise-minded and consumer-focused, with full accountability for quality and business outcomes.

• Decisive and fact-based, surfacing risks early and acting when standards are not met.

• Collaborative and influential across functions, product lines, suppliers, and senior leadership.

• A results-oriented change leader who builds talent, accountability, and a prevention-focused culture.

Education & Experience (Minimum Qualifications):

• Bachelor’s degree preferred in Engineering; Master’s degree preferred

• Minimum 15 years of progressive leadership experience across product quality, reliability, engineering, manufacturing, supplier quality, or service, including significant executive responsibility for multi-site, multi-product-line quality performance

• Demonstrated success leading an end-to-end quality transformation and delivering sustained improvements in product reliability, warranty cost, consumer experience, supplier performance, and operational quality

Knowledge, Skills and Abilities Required

• Strong business and financial acumen, translating quality performance into consumer, brand, margin, cash, and risk outcomes

• Deep expertise in quality systems, reliability, APQP/PPAP, DFMEA/PFMEA, validation, supplier and manufacturing quality, safety, compliance, field quality, and root-cause problem solving

• Proven success leading complex, cross-functional transformation through clear governance, decision rights, metrics, and accountability

• Strong command of digital quality systems, advanced analytics, and AI-enabled early-warning methods

• Executive communication and influence with senior leaders, boards, regulators, retailers, suppliers, and employees

• Sound judgment and authority to stop a launch, shipment, process, or sourcing decision when safety, compliance, or reliability evidence is insufficient

Benefits highlights:

• Flexible work hours/hybrid work environment.

• Discounts on our award-winning Electrolux products and services.

• Family-friendly benefits; Insurance policy plan and 401k.

• Extensive learning opportunities and flexible career path. As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please be advised that we are unable to offer visa sponsorship for this position at this time. #LI-MM3