Mortgage Systems Integration Analyst

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GENERAL FUNCTION:

Helps to identify and define systems and business line needs and requirements. Coordinates development and support for new and existing applications. Serves as a liaison between IT, Operations and the business line to analyze business and user needs, document requirements and resolve system problems. Requires interaction across all levels of the Bancorp, from programmers to senior management.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

• Participates in project work, including analysis, requirements definition and testing. Works with users in defining user, system and project requirements for new systems and system enhancements.

• Coordinates the research and resolution of system issues.

• Coordinates the planning, testing and implementation of system enhancements and conversions.

• Coordinates the development of strategic partnerships with internal and external business partners to develop systems and processes to increase automation and efficiencies.

• Coordinates monitoring system and operational controls, identifying areas of risk and suggesting possible improvements.

• Partners with the technical areas in the research and resolution of system and process problems.

• Identifies, researches, and analyzes production problems, develops solutions and resolves problems.

• Provides users with relevant systems training and with application level documentation of programming enhancements.

• Provides users with application-level documentation of programming enhancements.

• Maintains documentation of changes, test results and training.

• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

• Monitors progress of team members to ensure project completion.

• Prepare reports for management defining and evaluating problems and ultimately recommending solutions.

• Other duties as required.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Undergraduate degree in computer-related field or equivalent work experience.

• Minimum of 2 years of related work experience in projects or process improvements.

• Knowledge of Loan Servicing Systems is required (i.e. Mortgage Serv, ALS, AFS, TYSIS).

• Advanced office software skills required including experience with reporting and database tools.

• Good oral and written communication with strong presentation skills.

Mortgage Systems Integration Analyst

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45242

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.