Job Title

Implementation Specialist (Airlines/Travel Distribution)

Purpose of the role

The Implementation Specialist ensures that customers can successfully adopt and use Amadeus Ticketing & Payment products by managing the implementation lifecycle from requirement clarification and readiness assessment through product provisioning, configuration, functional validation, production activation, go-live, and post-implementation support. The role applies strong knowledge of product functionality, customer and office setups, configuration dependencies, referential elements, and market-specific requirements to translate business needs into accurate, secure, and reliable solutions. It coordinates closely with customers, product teams, implementation stakeholders, and operations to manage dependencies, resolve configuration or product-usage issues, document implementation evidence, and deliver within agreed quality standards, timelines, and service commitments.

As a supporting activity, the role performs targeted data monitoring, validation, and operational controls to confirm configuration quality, identify anomalies or emerging issues, protect service continuity, and support structured investigation and corrective action. This monitoring complements—but does not replace—the role’s primary focus on product implementation and functional expertise. The Implementation Specialist is also expected to demonstrate a strong automation and AI mindset by identifying repetitive, manual, or error-prone activities; documenting improvement opportunities and requirements; contributing to testing and adoption of automation, GenAI, and quality-assurance solutions; and using these capabilities responsibly to improve first-time-right delivery, detect issues earlier, reduce manual effort, and scale implementation services while maintaining appropriate human oversight and quality controls.

In this role you'll:

Common accountabilities:

• Has the required technical and functional expertise in the domain, with a strong understanding of Amadeus products, business processes, and customer operations.

• Works using established procedures while actively identifying opportunities for automation, standardization, and process optimization.

• Leverages data, digital tools, automation, and AI-enabled capabilities to improve efficiency, quality, and scalability of operational activities.

• Analyses information from multiple sources to support decision-making, recommend improvements, and drive continuous transformation initiatives.

• Collaborates effectively within a global and diverse team environment, sharing knowledge and contributing to collective success.

• Works with a moderate level of guidance from the manager while progressively increasing autonomy and ownership.

• Contributes to the evolution of operational practices by reducing repetitive manual activities and enabling higher-value business outcomes.

Specific accountabilities:

Data Maintenance, Data Management & Operational Excellence

• Ensure accurate and complete customer and provider data is received and maintained in accordance with defined SLAs.

• Ensure integrity, consistency, and quality of product-related data across products and customer segments.

• Perform quality analysis, data validation, monitoring, and controls during implementation and production activities.

• Support production by investigating, resolving, and monitoring data-related incidents (IRs/PTRs) within SLA commitments.

• Identify opportunities to improve data quality, streamline activities, and reduce operational inefficiencies.

• Contribute to automation initiatives by documenting recurring activities, proposing process improvements, and supporting implementation of automated solutions.

• Develop understanding of AI and automation tools used within the organization to enhance operational effectiveness.

Knowledge Sharing, Customer Value & Process Transformation

• Deliver content management training, workshops, and knowledge-sharing sessions to internal teams and customers.

• Optimize customer usage of products through audits, recommendations, workshops, and best-practice guidance.

• Review, simplify, and improve processes and procedures to enhance efficiency, scalability, and knowledge transfer.

• Lead continuous improvement initiatives that leverage automation and digital capabilities to eliminate repetitive tasks.

• Collaborate with stakeholders to identify opportunities that create measurable customer and business value.

• Act as a domain expert, supporting operational transformation and helping teams adopt more efficient ways of working.

• Contribute to the transition from task execution toward higher-value activities focused on analysis, optimization, and customer outcomes.

Leadership, Consultancy & Transformation

• Deliver consultancy and specialized services within the domain with full autonomy.

• Lead and manage Data Management initiatives while ensuring quality, timing, budget, and customer satisfaction objectives are achieved.

• Drive strategic process optimization and transformation initiatives through automation, AI enabled solutions, and operational excellence practices.

• Identify, design, and develop new services that provide additional value to customers and support business growth.

• Provide consultancy through audits, recommendations, workshops, training programs, presales activities, and improvement roadmaps.

• Mentor and guide team members, fostering knowledge sharing and supporting the evolution of Implementation Specialist into more supervisory and business-oriented roles.

• Promote innovation, continuous improvement, and adoption of scalable automated solutions across the organization.

• Strengthen expertise recognition with customers and internal stakeholders by acting as a trusted advisor and transformation champion.

• Contribute to shaping the future organization where automation handles repetitive activities, allowing teams to focus on business impact, customer success, and strategic initiatives.

About the ideal candidate:

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, Travel & Tourism, or a related field.

• Experience in customer or product implementation, product configuration, activation, functional testing, customer onboarding, or production support. Experience with travel-distribution, ticketing, or payment solutions is strongly preferred.

• Good understanding of customer implementation lifecycles, travel-agency workflows, product activation and configuration, service readiness, SLA commitments, change or release processes, and operational excellence.

• Open to work in a hybrid set-up.

Skills:

• Strong functional configuration and troubleshooting skills; end-to-end testing and validation; requirements and process documentation; implementation tracking and incident-management tools; Excel or similar tools for operational checks and monitoring; and practical awareness of automation, GenAI, and quality-assurance solutions.

• English — professional working proficiency; able to explain functional and technical topics clearly to customers and global teams.

• Ticketing and payment product functionality, customer and office setup, product activation, configuration dependencies, referential elements, market-specific requirements, implementation controls, migration or go-live support, and post-implementation hyper-care.

• Customer-focused and detail-oriented, with structured problem solving, ownership, clear communication, collaboration across functions and cultures, ability to manage priorities and deadlines, and a continuous-improvement mindset that embraces automation and AI-enabled ways of working.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.