Workplace Operations Coordinator

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are seeking an energetic, highly organised, and proactive Workplace Operations Coordinator to join our team in Singapore. Sitting at the heart of our office culture, this role plays a critical part in curating a welcoming, inclusive, and collaborative community environment for our employees.

You will combine day-to-day building operations and facilities management with creative community management—delivering an outstanding destination workplace that supports our hybrid working model.

The ideal candidate brings a continuous improvement mindset, strong financial literacy, high-volume event/logistics coordination skills, and a passion for operational excellence.

Community Management & Employee Experience

• Community Culture & Engagement: Curate a welcoming environment for our employees; build strong relationships to proactively gather feedback, anticipate team needs, and deliver outstanding customer service.

• Event Strategy & Execution: Plan, coordinate, and execute creative workplace events, social activities, and mission-aligned initiatives to promote networking and employee wellbeing. Evaluate events based on attendance, satisfaction, and impact.

• Workplace Communications: Keep the employee community informed regarding local building updates, guidelines, and upcoming events using Slack and agreed internal channels.

• Onboarding & Amenity Guidance: Confidently lead and deliver engaging Workplace Onboarding Sessions every 2 weeks for new hires. Guide employees on using office amenities to maximise productivity.

• Food & Beverage Offerings: Curate and manage pantry, food, and beverage offerings, ensuring quality, presentation, and variety align with company standards.

Front Desk, Visitor Experience & Mailroom

• Welcome & Front Desk: Cover the front desk during core business hours, providing a warm arrival experience for employees and visitors while answering daily queries.

• Mail & Logistics: Receive, sort, scan, and distribute incoming mail; coordinate third-party courier services for outgoing packages.

• Helpdesk Operations: Monitor and resolve employee workplace helpdesk tickets promptly and efficiently.

Building & Facilities Operations

• Operational Excellence: Perform regular walkthroughs to inspect space quality, pre-empt risks, maintain inventory, and enforce an uncompromising level of workplace cleanliness and etiquette.

• Landlord & Building Management: Partner directly with building management on day-to-day landlord issues, vendor supervision, and access control.

• Vendor & Financial Management: Coordinate local vendors, perform invoice processing, and track budgets. Identify opportunities for cost optimisation and vendor rationalisation.

• Event Logistics: Ensure event setups meet operational requirements, including site logistics and landlord permissions.

Health & Safety Compliance

• Compliance & Safety: Partner with the Workplace Safety Team to ensure compliance with relevant safety standards, specifically overseeing risk assessments, fire safety, first aid, and accident reporting.

Process & Project Support

• Continuous Improvement: Collaborate with immediate colleagues to identify operational process optimisations and support local workplace projects.

Qualifications

Basic Requirements

• Work Arrangement: Willingness to work from the office 5 days a week.

• Experience: 3+ years of hands-on experience in workplace community building, facilities management, hospitality, or events.

• Languages: Fluent in English (both written and verbal).

Must-Have Competencies & Soft Skills

• Financial & Data Literacy: Comfortable with invoice processing, budget tracking, and data organisation.

• Communication & Presentation: Excellent interpersonal, networking, and public speaking skills; confident leading bi-weekly presentations and writing Slack communications.

• Organisational Mastery: Exceptional multitasking, problem-solving, and high-volume meeting room/catering coordination skills.

• Creative & Community-First Mindset: Outgoing, empathetic, and team-oriented. Brings fresh perspectives and creative flair—whether from professional experience or personal passions—to elevate the employee experience with a proactive, continuous improvement mindset.

Nice-To-Have Skills

• Technical FM Knowledge: Understanding of M&E electrical plans and technical building systems.

• Tool Proficiency: Experience with Google Workspace, Slack, ticketing software (e.g., Jira, ServiceNow).

• Tech / Startup Experience: Passion for and familiarity with fast-paced tech cultures

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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