Rapid Response (MOC) MSL

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Medical Science Liaison (MSL) role embodies our medical mission to be recognized as the trusted partner for internal stakeholders and the healthcare community, driving scientific exchange to enhance medical education, data generation, insight generation and patients’ access to medicine.

The Rapid Response MSL is a critically important member of the Field Medical Affairs customer-facing team that supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to urgent unsolicited requests from healthcare professionals, patients, caregivers, and payers.

As part of the Field Medical Team, this position delivers industry-leading services, including real time in-depth scientific engagement to address product off-label and complex on-label questions. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach.

External Environment and Customer Focus

• Respond to inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers.

• Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.

• Demonstrate proficiency in using available scientific resources and presentations. Effectively present information to TL/HCPs and be able to respond to questions, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines and directives.

• Actively assess the medical landscape by meeting with TL/HCPs/Access Stakeholders to understand their needs and expertise. Continuously update own knowledge in treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research and scientific activities. Understand the competitive landscape and evolving healthcare models and actively prepare to address informational needs of customers.

• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).

• Ensure good documentation, high quality, and excellent customer service.

• Join and support the field medical team with occasional field engagements as needed.

• Attend medical congresses and local/regional meetings. Collect and provide meaningful medical insights and/or impact by communicating these back to the medical and commercial organizations to support strategy development and business decisions.

Contribute to the Medical Plan

• Contribute to development and delivery of scientifically meaningful medical programs/projects in line with the local Medical and Field Medical plan as needed.

Provide Medical Support

• Collect and provide meaningful medical insights by communicating these back to the medical and commercial organizations to support strategy development and business decisions.

• Participate in assigned Congress activities including staffing of scientific medical affairs booths.

• Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.

Required Qualifications:

• Advanced degree in medical/biosciences (i.e., MD, PhD, PharmD, DPH, EdD, etc.) AND a minimum 3-5 years of MSL experience

• Current MSL experience in psychiatry, mental health, or schizophrenia with proven track record of establishing, maintaining, and enhancing effective and successful collegial relationships with external experts.

• Therapeutic expertise in psychiatry, with a focus on schizophrenia. Ability to critically evaluate medical literature.

• Experience in Drug Information or a specialty area, particularly in schizophrenia or other psychiatric conditions.

• Technology proficiency in Medical Information databases, Microsoft Office, and video conference platforms.

Knowledge Desired:

• Disease area knowledge and an understanding of scientific publications

• Knowledge of a scientific or clinical area, competitive landscape and patient treatment trends

• Knowledge of clinical trial design and process

• Knowledge of the national healthcare and access environment

• Knowledge of HEOR core concepts

• Excellent English language skills, spoken and written

Experience Desired:

• A minimum of 2 years working in a clinical and/or pharmaceutical environment

• Prior MSL experience

• Ability to work independently and act as a team player.

• Translating scientific or clinical data into an understandable and valuable form to help physicians best serve their patients.

• Good communication and presentation skills to present scientific and/or clinical data to research or healthcare professionals

• Developing peer-to-peer relationships with TLs, scientists and other healthcare professionals

• Ability to quickly and comprehensively learn about new subject areas and environments.

• Demonstration of the BMS Values

Essential Qualification

• Ability to drive a company-provided car is an essential qualification of this position.

• Candidates must be able to drive a BMS-provided vehicle between locations (often great distances apart) and arrive at each location ready and able to enthusiastically and efficiently demonstrate an applied knowledge of pertinent health care industry trends.

• Candidates must possess a high level of ethics, integrity, and a responsible and safe driving history.

Travel Requirement

• MSL will be required to live in the territory/region which they manage or within 50 miles of the territory/region borders.

• The position is hybrid, primarily remote based with occasional travel to conferences. Further requirements based on territory assignment and team needs.

#LI-Remote

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Field - United States - US: $166,090 - $201,262

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.

Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.

Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.

U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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