ACES PSE Specialist, ACES Inbound

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network.

The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role’s primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks

Key job responsibilities

• Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes

• Be the main analytical support for internal ACES PMs within the manager's sub-team

• Resolve critical tickets from operations within service level agreement (SLA)

• Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams

• Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person

• Provide occasional project management support, including analysis and root-causing, reporting, and pilot oversight

About the team

Amazon Customer Excellence Systems (ACES) plays a critical role in orchestrating cross-functional technology and continuous-improvement projects from scoping and design through test and rollout. The team is a vital point of integration and communication between Amazon technology teams and fulfillment and delivery operations. Our goal is to design autonomous and automated systems that replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

• Bachelor's degree in relevant field

• Experience in customer engagement

• Experience in scripting for automation (e.g. Python) and advanced SQL skills.

• Experience in English-language communication skills, both written and verbal

• Experience using analytical thinking and problem-solving skills to identify root causes of technical problems

• Experience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in any Bigdata architecture

• Experience in data analytics or automation

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