Junior, Mid-Level
Functional Support Analyst Loan IQ
You will join a new Feature Team based in Warsaw, with peers located in France and India.
With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.
Your goal will be to ensure a Business Analyst role in an Agile environment.
Your future scope of responsibility will cover:
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Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application
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Informing end users about application incidents and their resolution
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Identifying recurring functional issues and proposing permanent solutions
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Developing the documentation and contributing to a knowledge base of best practices
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Performing release quality checks
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Preparing reports for the operations teams, using SQL
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Taking active participation in continuous improvement activities
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Partnering with development teams to ensure timely resolution
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Liaising with clients to investigate the incidents
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