Electromechanical Field Service Technician III

Summary The Electromechanical Field Service Technician (Bahamas) is responsible for the installation, maintenance, troubleshooting, repair, and testing of electromechanical equipment at customer locations. The Technician provides timely and professional service while ensuring compliance with company policies, customer requirements, and applicable health and safety standards. The position requires the ability to diagnose mechanical, electrical, and electronic issues, maintain service records, manage assigned inventory, and deliver a high level of customer support. The Technician works independently or as part of a service team and receives guidance from senior technicians, team leaders or management.

Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Perform preventive maintenance, inspections, repairs, installations, and equipment upgrades at customer facilities.

• Diagnose and resolve mechanical, electrical, and electronic equipment failures using approved troubleshooting methods.

• Respond promptly to service calls and customer requests in accordance with established service requirements.

• Accurately document service activities, equipment conditions, parts usage, and corrective actions taken.

• Follow company procedures for reporting technical issues and escalating unresolved problems.

• Maintain assigned tools, test equipment, and service vehicle in a safe and serviceable condition.

• Manage assigned parts inventory and assist with ordering and replenishment of replacement components.

• Provide professional customer service and maintain positive working relationships with customers and site personnel.

• Adhere to all company safety rules, customer site requirements, and applicable Bahamian occupational health and safety standards.

• Participate in technical training programs to maintain and improve job knowledge and skills.

• Assist senior technicians and Team Leads with equipment installations, audits, and site projects as required.

• Support continuous improvement initiatives and recommend practical solutions to improve service efficiency.

• Perform other related duties as assigned.

Required Skills and Abilities:

• Working knowledge of electromechanical systems, electrical circuits, motors, sensors, and related equipment.

• Ability to troubleshoot and repair equipment using technical manuals, wiring diagrams, and schematics.

• Basic computer skills include Microsoft Office applications and service reporting systems.

• Ability to communicate effectively with customers, coworkers, and management.

• Ability to work independently.

• Strong organizational and time-management skills.

• Ability to follow written and verbal instructions.

• Willingness to submit personal information and obtain Gaming Licenses where required for customer sites and jurisdictions.

Work environment

Condition % of time Dirt 30 Heat 5 Fumes Smoke Water 1 Noise 10 Vibration 10 Grease, Oil 4 Dust 40

Physical demands Position % of time in position Walking 10 Standing 50 Lifting 10 Kneeling/Crouching 10 Pulling 5 Pushing 5 Cramped or confined space 5 Sitting 5

Physical Requirements

The employee must be able to:

• Lift and carry equipment and parts up to 50 pounds.

• Frequently bend, kneel, crouch, reach, and climb as required.

• Work in confined spaces and varying environmental conditions.

• Distinguish colors when working with wiring and electrical components.

• Safely operate hand tools, power tools, and testing equipment.

Travel Requirement

Yes. Travel within The Bahamas may be required to support customer locations and operational requirements. The ability to travel outside of The Bahamas may be required for training. Short-term travel may be necessary for training.

Required Education and Experience:

• High School Diploma or equivalent required.

• Technical school diploma, vocational certification, or associate degree in Electrical, Mechanical, Electronic, or Industrial Technology preferred.

• Minimum of two to four (2-4) years of experience in electromechanical maintenance, field service, industrial equipment repair, or a related technical field.

• Experience working with high-speed automated equipment preferred.

• Valid driver's license and ability to operate a company vehicle when required.

Working Conditions and Employment Requirements

• Employment is subject to compliance with applicable laws of The Bahamas and company policies.

• Employees are expected to observe all health, safety, and security procedures.

• Overtime, shift work, weekend work, and public holiday work may be required based on operational needs and will be administered in accordance with applicable employment laws and company policy.

Other Duties

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify duties and responsibilities as business needs require.