Join our Team

About this opportunity: Ericsson is seeking an experienced and visionary ICT Program Director (ICT PD) to lead complex, large-scale Information and Communications Technology transformation programs. You will take end-to-end ownership of multi-million-dollar engagements, guiding Tier-1 telecommunication operators through digital, cloud, BSS/OSS, or Core network modernizations. As the principal executive face of Ericsson at the customer site, you will bridge technical architecture with strategic business outcomes, drive financial optimization, and ensure successful execution from pre-sales continuity through final delivery.

What you will do:

1. End-to-End Program Delivery & Governance

   • Own the full lifecycle of large-scale ICT transformation programs (e.g., BSS/OSS modernization, Cloud/5G Core transformation, digital billing, or subscriber migration systems integration).
   • Drive delivery in line with contractual commitments, technical scope, quality baselines, and aggressive timelines.
   • Establish robust governance frameworks, manage large matrixed local and global teams, and implement stringent project controls (milestones, risk matrices, and issue-resolution paths).

2. Financial Management & Commercial Growth

   • Manage program financials, optimizing top-line revenue and bottom-line profitability.
   • Identify, shape, and drive add-on sales, change requests, and upsell opportunities within the account.
   • Monitor vendor and subcontractor performance against KPIs, SLAs, and commercial terms.

3. Executive Stakeholder & Customer Relationship Management

   • Maintain a strong presence at the customer site, acting as Ericsson’s primary executive sponsor and trusted advisor.
   • Manage cross-functional stakeholder expectations across the customer organization (C-suite, Business, IT/Engineering) and Ericsson’s internal matrix (Sales, Product Units, Global Services, R&D).
   • Lead structured change management, negotiating scope, timeline, and resource adjustments.

4. Innovation, Automation & Continuous Improvement

   • Champion operational efficiency by integrating automation, reuse frameworks, AI, and GenAI capabilities into delivery methodologies.
   • Harvest and share best practices, industrializing delivery processes to accelerate future deployments.
   • Mentor project managers, technical leads, and team members to foster high performance and professional growth.

The Skills you bring:

• Leadership Through Influence: Exceptional ability to lead large, multinational, matrixed, and virtual teams without direct hierarchical control.

• Commercial & Entrepreneurial Acumen: Strong business-case development skills, financial literacy, and a focus on profitability and business value.

• Risk & Crisis Management: A developed risk-assessment mindset with pragmatic problem-solving under high pressure.

• Communication & Presence: Outstanding written, verbal, and executive-level presentation skills in English (additional regional languages a plus), with a calm, confident, and persuasive style.

Experience:

• 10–15+ years in project/program management or senior solution leadership within the ICT, Telecom, or IT sector.

• Proven track record of leading large-scale transformation programs (e.g., digital transformations, core migrations, or IT/Telecom overhauls).

Domain & Technology Expertise:

• Deep understanding of ICT infrastructure, Cloud computing, Virtualized/Containerized Network Functions, and 5G/4G architecture.

• Specific expertise in BSS/OSS domains (such as Ericsson Charging, Billing, Mediation, Order Care, and Catalogue Manager implementations), or advanced Core/Cloud network environments.

Education:

• Bachelor’s or Master’s degree in Engineering, Computer Science, Telecommunications, or a relevant business discipline (MBA is a strong plus).

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Indonesia (ID) || Jakarta

Req ID: 792564