Job Description

As Café Supervisor, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.

You’ll lead by example, setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer

• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager

• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards

• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept

• Champion our brand values and culture, ensuring they are reflected in every customer interaction

• Drive sustainability initiatives within the café, aligning with company-wide environmental goals

Qualifications

• Some supervisory experience in a café, restaurant, or other food & beverage environment

• Local: Food and Beveridge / health & safety qualification

• Customer-focused mindset, A genuine passion for food and drink and a desire to share that enthusiasm with customers and team members alike.

• Adaptable and flexible, able to respond quickly to customer feedback/requirements, menu changes, and stock fluctuations.

• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service

• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

• Comfortable working varied hours, including evenings, weekends, and holidays.

• Fluency in English

Additional Information

This is a full-time position with a contract of 39 hours a week. Please apply by sending in your CV in English as soon as possible.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact [email protected].

Reasonable Adjustments If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [email protected].

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality, and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time. Learn more about Arket here.