Senior , Applications Analyst

We are looking for a Support Engineer to provide technical assistance and ensure smooth operation of our web applications. You will be the first point of contact for troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role requires strong problem-solving skills, technical expertise, and a customer-first mindset.

What will you do?

• Provide technical support for web applications to internal teams and external clients.

• Diagnose and resolve application issues, including performance, configuration, and integration problems.

• Collaborate with development and QA teams to escalate and resolve complex issues.

• Monitor application health and proactively identify potential problems.

• Document solutions, create knowledge base articles, and improve support processes.

• Assist with deployments, patches, and version upgrades as needed.

• Ensure compliance with SLAs and maintain high customer satisfaction.

What are the key skills we are looking for?

• Strong understanding of cloud platforms (AWS).

• Familiarity with web servers, APIs, and database systems (SQL).

• Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.

• Basic knowledge of Linux/Unix commands and troubleshooting.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

What's in it for me?

• Meaningful work on projects that directly enhance how we operate and serve users.

• Collaborative team environment where your technical contributions are valued.

• Professional growth opportunities including certifications and skill development programs.

• Culture that champions innovation, quality, and continuous improvement.

What qualifications will make you successful?

• Strong problem-solving mindset to navigate difficult technical challenges with confidence.

• Bachelor’s degree in computer science, IT, or related field (or equivalent experience).

• 2+ years of experience in technical support or application support roles.

• Clear communication skills to engage with stakeholders and deliver solutions that meet their needs.

• Passion for continuous learning and keeping pace with evolving technologies.

• Ability to work independently while adhering to quality standards and organizational guidelines.

Bring your engineering talent to a team that's ready to support your success — apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.