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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.

As the operational lead for MyMetrics, BCG’s centralized executive reporting portal, you will oversee the day-to-day activities that keep the platform reliable, well governed, and responsive to the needs of its global users. You will manage the processes, priorities, and resources behind the portal, ensuring content and user requests move efficiently from intake through resolution.

You will work closely with the MyMetrics product leadership team, bringing an operational perspective that helps shape priorities and informs the product roadmap. While product strategy and roadmap ownership sit with senior product leadership, your understanding of how MyMetrics performs day to day will make you an important voice in its continued development. This role also provides an opportunity to deepen your product management capabilities and grow your scope over time.

• Lead day-to-day operations for MyMetrics, maintaining a reliable and well-managed experience for users and content owners globally.

• Build, manage, and continuously improve processes for onboarding, updating, governing, and retiring reporting content and managing user access.

• Oversee incoming ServiceNow requests, establish priorities, direct work to the appropriate teams, and ensure issues progress to timely resolution.

• Guide and develop junior team members responsible for operational execution, while remaining hands-on when additional support is needed.

• Partner with data architecture and technology teams to ensure security and governance requirements are consistently and effectively applied across MyMetrics.

• Monitor operational needs, identify risks and recurring issues, and develop practical improvements that strengthen the portal and its supporting processes.

• Bring insights from day-to-day operations, users, and content owners to product leadership, helping inform priorities and the evolving MyMetrics roadmap.

• Coordinate across a globally distributed network of product owners, account managers, business partners, and delivery teams to maintain clear ownership, expectations, and service.

What You'll Bring

• 10–12 years of relevant experience in business intelligence, reporting, technology operations, or related fields.

• Bachelor’s degree in Business Intelligence, Finance, Accounting, Information Systems, or a similar field.

• Experience managing an enterprise reporting or analytics platform, or comparable technology operations and processes.

• Strong understanding of data governance, user entitlements, personas, access controls, and data security concepts.

• Demonstrated ability to structure complex operational processes, manage competing priorities, and guide teams toward high-quality outcomes.

• Exposure to ServiceNow, Power BI, Tableau, Sigma, or workflow automation and generative AI tools is beneficial.

• Working knowledge of SQL, with the ability to validate usage, access, and other operational data.

• Strong communication and collaboration skills across global teams.

Who You'll Work With

You’ll be a key member of the Business Intelligence & Analytics (BI&A) Product Portfolio, working within its AI & Automation and Enablement team. You’ll collaborate closely with BI&A product leadership and colleagues across product, delivery, data architecture, and technology teams to support the effective operation and continued development of MyMetrics. You’ll also work with a globally distributed community of product owners, account managers, and business partners whose reporting content is delivered through MyMetrics. With colleagues and partners across locations including Delhi, London, Lisbon, and Boston, you’ll build strong working relationships across teams and time zones to keep the portal operating effectively and responsive to BCG’s evolving reporting needs.

Additional info

"At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork."

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.