Analyst, Workforce Planning

Job Summary:

Job Requirements

At Hong Kong Disneyland Resort, the Analyst, Workforce Planning plays a key role in ensuring our frontline operations are supported by the right workforce strategies to deliver exceptional Guest and Cast experiences. This position is responsible for workforce forecasting, labor planning, workload modeling, and operational analysis that drive informed business decisions across one or more Lines of Business. The role partners closely with Operations, Finance, Human Resources, and other stakeholders to optimize labor resources while supporting business objectives and operational excellence.

Responsibilities

• Develop and maintain labor forecasts, workforce plans, and staffing models to support operational and business needs.

• Perform workload, labor hour, headcount, and KPI analyses to monitor labor spending and identify optimization opportunities.

• Support strategic workforce planning processes, including Long-Term Planning, Annual Operating Plan, monthly forecasts, budgeting, and actual reporting.

• Lead workforce-related projects involving workload studies, field data collection, operational efficiency initiatives, and workforce analytics.

• Build analytical models and data visualizations to generate actionable insights and support business decision-making.

• Collaborate with scheduling teams to provide labor projections and ensure workforce plans align with operational requirements.

• Monitor staffing levels and workforce mix, providing hiring forecasts and recommendations to support timely recruitment planning.

• Partner with cross-functional teams including Finance, HR, Industrial Engineering, Revenue Management & Analytics, and Operations to address business challenges and improve workforce effectiveness.

• Support labor planning for new business initiatives, special events, seasonal offerings, and operational changes.

Requirements

• Bachelor's degree in Operations Research, Statistics, Human Resources, Business Management, or related disciplines.

• Minimum 3 years of experience in resource planning, or business analysis.

• Experience supporting operational environments and workforce management functions is preferred.

• Strong analytical, quantitative, and problem-solving skills with the ability to translate data into business insights.

• Excellent communication and interpersonal skills, with the ability to work effectively across diverse stakeholder groups.

• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Access.

• Knowledge of SAP or other financial systems is preferred.

• Understanding of Hong Kong Employment Ordinance and workforce planning principles.

• Fluent in both written and spoken English and Chinese.

HKProfessional

Disclaimer

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

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