Overview

The Promo Claim Admin is responsible for ensuring timely, accurate, and compliant processing of customer promotion claims. This role supports the end-to-end claim management process, including claim verification, payment processing, customer deduction settlement, and proper documentation management to maintain strong financial control.

Responsibilities

Promotion Claim Processing

• Process customer promotion claims accurately and timely in accordance with company policies and approved promotional agreements.

• Ensure claims are recorded and processed within agreed service level timelines.

• Coordinate with relevant stakeholders to resolve claim-related issues or discrepancies.

Customer Deduction Settlement & Clearing

• Review and reconcile customer deductions against supporting claim documents.

• Perform settlement and clearing activities for customer deductions in the system.

• Follow up on outstanding deductions and coordinate with Sales, Finance, and customers to resolve open items.

• Maintain accurate records of cleared and pending deductions.

Claim Verification & Validation

• Verify the validity, accuracy, and completeness of customer claim submissions.

• Ensure supporting documents comply with approved promotion agreements, trade terms, and company policies.

• Identify duplicate, invalid, or unsupported claims and escalate exceptions when necessary.

• Perform detailed checks on claim calculations and supporting evidence before processing payment.

Documentation & Filing Management

• Maintain organized and complete filing of all claim-related documents, both physical and electronic.

• Ensure supporting documents are properly archived for audit and compliance purposes.

• Support internal and external audit requests by providing required documentation.

• Maintain document retention in accordance with company policies.

Reporting & Control

• Prepare periodic reports on claim processing status, outstanding deductions, and claim aging.

• Ensure compliance with internal control requirements and audit standards.

• Identify opportunities to improve claim processing efficiency and accuracy.

Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or related disciplines.

• Fresh graduates are welcome to apply.

• Prior experience in Accounts Receivable, Claims Administration, Finance Operations, or Trade Promotion Management is an advantage.

• Basic understanding of accounting, customer deductions, and claim settlement processes.

• Proficiency in Microsoft Excel and ERP systems (SAP preferred).

• Strong attention to detail and accuracy.

• Ability to manage multiple tasks and meet deadlines.