Senior Manager, Internal Enablement

Job Description

We're looking for a Senior Manager, Internal Enablement to be the connective tissue between new tools, new AI capabilities, creating value from existing tools, and the marketing and communications teams who use them every day.

This role owns the full enablement lifecycle: bringing new tools online, making them easy and intuitive to use, training teams on AI capabilities as they emerge, looking for new use cases for existing tools, and continuously scanning the market for what leading organizations are doing so we never fall behind. You'll partner directly with our business leaders, technology and platform partners to understand their roadmaps and translate new capabilities into real adoption inside our organization.

This is a senior individual contributor role. You won't manage people, but you'll have significant scope, autonomy, and visibility to shape how hundreds of marketers and communicators experience the tools they rely on to do their jobs.

Key Responsibilities

Tool onboarding & rollout

• Own end-to-end onboarding for new tools and platforms, from initial rollout plan through to steady-state adoption.

• Build rollout playbooks, quick-start guides, and role-based learning paths so every new tool lands with minimal friction.

• Partner with MarTech, IT, and platform vendors to plan releases, migrations, and go-live timelines.

User experience & adoption

• Continuously evaluate how teams actually use our tools and identify friction points, confusion, or underused features.

• Simplify workflows and documentation so tools feel intuitive rather than burdensome.

• Gather structured feedback from users and turn it into concrete process, training, or tooling improvements.

AI capability training & fluency

• Design and deliver training on new AI capabilities as they roll out, translating technical capabilities into practical, everyday use cases for marketers and communicators.

• Build a scalable enablement model, including training sessions, office hours, quick reference guides, and an internal knowledge base, so AI fluency compounds across the organization.

• Identify high-friction workflows where AI can create the most impact, and pilot new use cases with early-adopter teams.

Partner capability & industry intelligence

• Build and maintain close working relationships with our key technology partners to understand their product roadmaps ahead of release.

• Track how leading technology and AI companies structure enablement, onboarding, and adoption programs, and bring the best of what you find back into our own model.

• Represent our organization in partner briefings, beta programs, and early-access opportunities.

Continuous improvement

• Measure adoption, usage, and satisfaction across tools and training programs, and report out on trends and gaps.

• Recommend and pilot new approaches to enablement based on data, direct feedback, and external best practice.

Required Qualifications

• 7+ years in enablement, learning and development, technical training, or operations at a technology or high-growth organization.

• Direct experience rolling out tools or platforms and driving adoption across a large, distributed user base.

• Hands-on comfort with modern AI tools such as LLMs, AI assistants, and agentic workflows, and genuine curiosity about how they apply to real work.

• Strong instincts for user experience. You notice friction before users complain about it.

• Excellent facilitation and communication skills, comfortable running live training and writing clear documentation.

• Curiosity about the broader technology and AI landscape, with a habit of translating outside best practice into practical internal action.

Preferred Qualifications

A builder’s mindset, equally comfortable designing a strategy and writing the first version of a quick-start guide yourself.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com