Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Network Monitoring Engineer to join our Customer Services & Operations team within the Network Monitoring function. This role is ideal for individuals with a foundational understanding of networking technologies who are looking to build their career in a global telecommunications environment. The successful candidate will be responsible for real-time network monitoring, fault validation, stakeholder communication, and incident reporting across a large-scale customer network. This position operates on a 24x7x365 shift model and provides exposure to IP networks, Cisco technologies, and managed network services delivered to customers around the world.

What you will do

• Monitor customer networks and network elements within defined service level agreements (SLAs).

• Perform initial fault diagnosis and validate network alarms.

• Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.

• Create and manage trouble tickets for investigation and resolution by specialist teams.

• Work closely with technical support teams, incident management teams, service desks, and first-line support functions.

• Maintain operational excellence to support network availability and minimise service downtime.

• Ensure accurate communication of faults and associated customer impact.

• Contribute to continuous process improvements and operational efficiency initiatives.

• Participate in a 24x7 shift environment to support business and customer requirements.

• Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.

Who you are

Essential Qualifications

• Engineering degree or Engineering Diploma.

• Basic networking knowledge, preferably with exposure to Cisco networking technologies.

• Understanding of:

  • OSI Model
  • TCP/IP Protocol Suite
  • Basic Routing and Switching Concepts

• Working knowledge of:

  • Windows Operating Systems
  • Internet Browsers
  • Microsoft Office Applications
  • Email Applications

• Strong verbal and written communication skills in English.

• Methodical troubleshooting and problem-solving skills.

• Analytical mindset with attention to detail.

• Ability to work effectively within a collaborative team environment.

• Willingness to work rotational 24x7 shifts.

Desired Qualifications and Experience

• Approximately one year of experience within ISP, Telecom or Managed Services environments.

• Experience working in a Network Operations Centre (NOC).

• CCNA certification.

• Postgraduate qualification in Advanced Networking.

• Experience within a Managed Service Organisation.

• Exposure to large-scale IP network environments.

Behavioural Competencies

• Customer obsessed mindset.

• Innovation hungry and eager to learn.

• Speed and simplicity in execution.

• Builds trust through accountability and professionalism.

• Collaborative and inclusive approach to teamwork.

• Self-motivated with the ability to prioritise effectively during high-pressure situations.

• Strong commitment to continuous learning and development.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work with large-scale global IP networks and telecommunications infrastructure.

• Exposure to Cisco networking technologies and enterprise monitoring environments.

• Experience collaborating with international stakeholders and technical teams.

• Structured learning within a global managed services organisation.

• Opportunity to contribute to service improvements and operational excellence initiatives.

• Career development pathways within network operations and telecommunications services.

• Hands-on experience in a critical customer operations environment.

What skills you will learn

• Real-time network monitoring and operational management.

• Incident identification, validation, and fault reporting processes.

• Network operations centre (NOC) best practices.

• Stakeholder communication and customer incident management.

• Service management and SLA-driven operations.

• Telecommunications and managed services operational processes.

• Network fault analysis and alarm correlation techniques.

• Cross-functional collaboration within a global technology organisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Who we are

• LinkedIn: https://www.linkedin.com/company/vois/

• Facebook: https://www.facebook.com/voisglobal

• Instagram: https://www.instagram.com/voisglobal/

• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2