Senior Manager, Account Planning

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Job

CHANEL is seeking a Senior Manager, Account Planning to join the Fragrance & Beauty (F&B) division in New York. Reporting to the Group Director, Owned Account Planning & Replenishment, this role will lead key components of sales and inventory strategy across CHANEL’s Owned and Leased business. The Senior Manager will develop business plans, sales budgets, forecasts, and performance analyses that support sustainable growth and commercial excellence.

This highly collaborative role partners closely with Digital, Market, Merchandising, Replenishment, and other cross-functional teams. The ideal candidate brings strong analytical capabilities, strategic judgment, and a talent for translating data into clear, actionable business narratives.

What impact you can create at CHANEL:

As a strategic, data-driven problem solver, you will help optimize the performance of CHANEL’s evolving Owned and Leased distribution network. You will bring structure and insight to complex business questions, manage multiple priorities with autonomy, and identify opportunities to drive sales, improve inventory productivity, and support long-term growth.

Key Responsibilities include:

• Develop and execute monthly retail sales plans by brand as part of recurring U.S. forecast updates, incorporating divisional strategy, market dynamics, and insights from key cross-functional stakeholders

• Drive the success of new door openings and franchise expansions, including the creation of opening orders for retail and non-retail products that support sales and inventory objectives.

• Partner with Heads of Retail to gain insight and provide feedback to Merchandise Planning Teams on Owned inventory buys for upcoming newness campaigns utilizing historical data, divisional ambitions, current sales trends and overall market dynamics. Identify any areas of missed opportunity to build upon for future forecasts.

• Develop and execute replenishment strategies for limited-edition SKUs across Owned and Leased accounts.

• Collaborate with the Owned Replenishment team to ensure inventory strategies support financial targets, maximize product performance, and align with broader business priorities.

• Serve as a key business partner to Market teams, adapting sales plans in response to product placement and merchandising initiatives, communicating launch orders, and providing end-of-month business analysis.

• Lead weekly and monthly business-performance analyses across Owned and Leased accounts, including product, campaign, and brand performance; identify risks and opportunities and actively develop plans to mitigate or capitalize on them.

• Lead allocation strategy for leased accounts, including launch allocations and door-level distribution plans.

• Manage launch-item setup, communication, and compliance tracking with retail partners.

• Order uploads and PO tracking to ensure appropriate fill rates and timely delivery

• Support the Group Director, Owned Account Planning & Replenishment, in the execution of cross-functional and strategic initiatives.

You are energized by…

• Working cross-functionally and cultivating impactful relationships with key stakeholders to drive the success in our Owned network

• Demonstrating fearless curiosity by asking thoughtful questions and identifying opportunities for improvement.

• Navigating ambiguity and complexity with flexibility, resilience, and a growth mindset.

• Working autonomously while balancing multiple priorities in a fast-paced environment.

• Building impactful cross-functional partnerships that advance the success of the Owned business.

• Combining strategic thinking with strong executional discipline.

• Developing others through thoughtful coaching, mentorship, and leadership.

What you will bring to the team...

• Strong analytical skills, with the ability to interpret complex data and translate findings into strategic, actionable recommendations.

• A strategic mindset paired with the ability to execute with precision and attention to detail.

• Demonstrated ability to adapt to change, identify new opportunities, and protect business performance in an evolving environment.

• Fundamental knowledge of supply-chain principles, including demand planning, forecasting models, inventory management, manufacturing, and distribution.

• Strong systems aptitude and the ability to quickly learn and apply new technical applications.

• Advanced proficiency in Microsoft Excel.

• Exceptional organizational, time-management, and prioritization skills.

• Strong learning agility and creative problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills, with the ability to influence stakeholders at all levels of the organization.

Position Logistics:

• 6+ years of experience, ideally within an Operations capacity (Store Planning, Forecasting, Distribution, Supply Chain, etc.)

• Bachelor’s degree required, ideally in a Supply Chain/Merchandising/Planning field

The anticipated base salary range for this position is $87,500 through $135,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits and Perks

• Flexibility (flexible time and hybrid work options)

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K, pension and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

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