Director of Business Performance

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world

Make An Impact!

The Director of Vacation Rentals (VR) Business Performance will lead the realization of the VR scorecard metrics aligned to optimizing VR competitiveness covering global VR supply including account management, acquisition, churn reduction, monetization models, future proofing the business and more. The right candidate will possess strong business acumen, deep knowledge of VR or other similar marketplaces, and the ability to drive key performance indicators (KPIs) while aligning and leading cross-functional teams. The successful candidate will:

• Manage complex programs with significant risk requiring coordination across multiple organizations, functions, and teams.

• Know how programs will impact the scorecard leveraging understanding of the business and business analytics capabilities

• Manage and influence tradeoffs across VR and other lines of business to ensure the scorecard targets are realized, working across product, operations, demand, finance, marketing, sales, service, support, and more

• Align strategy, direction and communication across the scorecard impacting programs, driving alignment and attention where needed

In This Role You Will:

• Collaborate with stakeholders to establish program objectives, deliverables, and timelines

• Own the scorecard, defining and tracking KPIs to measure program success and impact on business performance

• Regularly analyze and evaluate KPI data and program performance, identify trends, and recommend corrective actions as needed

• Work closely with cross-functional teams to ensure KPIs are met and exceeded

• Foster a culture of collaboration, innovation, and continuous improvement within the program teams & lead team member(s) to deliver & evolve

• Present findings, insights, and recommendations to senior leadership to inform decision-making and communicate risk and issues

• Identify areas for program expansion, enhancement, or modification based on business needs and market trends

• Serve as a subject matter expert to others on innovative ideas and solutions that will improve current business processes and address challenges

• Lead prioritization of program initiatives in connection with overarching strategy and drive annual scorecard develop

• Apply storytelling, influence, and persuasion to connect vision, strategy, and action plans at the organizational level.

Experience and Qualifications:

• 12+ Years of progressive experience in Business Performance or related field

• Proven experience in program management, leading multiple large, ambiguous, cross functional programs end-to-end, monitor dependencies, and adjust priorities and timelines

• Strong business acumen and ability to understand and analyze complex business operations, aligning objectives to strategy

• In-depth knowledge of VR supply or other equivalent supply side experience

• Demonstrated ability to drive KPIs, achieve targets, and deliver results

• Excellent communication, presentation, and interpersonal skills including translating complex topics into consumable stories to influence and drive leadership level decisions

• Strong analytical and problem-solving abilities including the ability to identify, analyze and drive decision making using data

• Passion for continuous improvement and driving innovation and curiosity to continuously learn and understand new spaces

The total cash range for this position in Austin is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.