Manager - Loans Operations

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 2-minute walk from Raffles Place MRT

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Employee Assistance Program, Parental Leave and Well-Stocked Pantry

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customized, including SS&C University

• Education: Paid further education opportunities for employees who are eligible

• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Manager, Loans Operations is responsible for overseeing the end-to-end servicing and administration of syndicated and bilateral loan products, ensuring operational excellence across all activities. This role plays a critical part in delivering accurate, timely, and controlled loan operations while maintaining compliance with regulatory requirements and internal policies. The position focuses on enhancing client service, strengthening risk and control frameworks, driving process improvement initiatives, and leveraging automation and technology to increase efficiency, scalability, and service quality within a dynamic financial services environment.

• Execute end-to-end loan operations across the transaction lifecycle, including trade capture, settlements, funding, rollovers, interest processing, and reconciliations.

• Ensure all transactions are processed accurately, efficiently, and within established service level agreements (SLAs) and operational standards.

• Monitor daily operational activities, proactively identifying and resolving exceptions, bottlenecks, and processing discrepancies.

• Manage client onboarding and account transition activities, ensuring seamless integration into operational processes, systems, and control frameworks.

• Maintain a strong operational control environment through oversight of data integrity, transaction processing, cash and position reconciliations, and accrual management.

• Support internal and external audits and contribute to the continuous enhancement of governance, risk, and compliance frameworks.

• Identify, assess, escalate, and mitigate operational risks, ensuring adherence to regulatory obligations and internal policies.

• Serve as a primary point of contact for internal stakeholders and external counterparties, managing queries, exceptions, and escalations through to resolution.

• Partner closely with Front Office, Middle Office, Compliance, Finance, Technology, and other business functions to support operational delivery and business objectives.

• Drive operational excellence by identifying, recommending, and implementing process improvements, automation opportunities, and system enhancements.

• Support the testing, implementation, and deployment of new systems, workflow tools, and technology-driven initiatives.

• Review and optimise operational processes to improve efficiency, scalability, accuracy, risk management, and overall client experience.

• Maintain comprehensive process documentation, standard operating procedures (SOPs), controls, and supporting artefacts to meet audit and compliance requirements.

• Prepare and analyse operational reports, KPIs, and management information to provide insights into performance, service delivery, and improvement opportunities.

• Monitor performance against SLAs, quality standards, and operational targets, driving continuous improvement and high levels of client satisfaction.

What You Will Bring:

• Bachelor’s degree in finance, Accounting, Business, or related field

• Experience in loans operations/loan servicing

• Knowledge of syndicated loans and loan lifecycle processes

• Deep technical knowledge of loan structures, including bilateral, syndicated, PIK loans, revolvers, bridge loans, distressed debt, and mezzanine.

• Hands-on experience with loan servicing systems such as Allvue, Solvas, ClearPar, Investran, eFront, or similar platforms.

• Strong attention to detail and accuracy

• Analytical and problem-solving skills

• Effective communication and coordination abilities

• Ability to manage high-volume processing under tight deadlines

• Strong focus on efficiency and continuous improvement

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.