Client Service Representative

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With a workforce of approximately 86,000 employees operating in over 100 countries, our mission is to create a healthier world through diverse expertise, innovation, and powerful capabilities.

We are excited to announce an amazing opportunity for a Client Services Representative!

This is a hybrid role based in Bratislava.

Responsibilities:

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction

• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service

• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality

• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients

• Maintains effective internal communications with sales and production to keep all apprised on activities with the client

• Monitors performance against existing service agreements and ensures client’s obligations are met

• Researches, analyses and responds to client needs that require an in-depth understanding of the client, specific business context, and/or therapeutic market

• Conduct product/services and process trainings for clients and other employees.

• Conduct service meetings at client sites

• Prepares regular standardized and/or ad-hoc reports for clients

Requirements:

• Bachelor's Degree

• 3-5 years of related work experience.

• Background and experience within the Pharmaceutical industry is a plus

• Proficiency in Slovak/Czech and English

• Proficiency in PC applications, especially in Excel and PowerPoint

• AI chatbot model usage is a plus

• Ability to communicate effectively with various levels in the organization (written and oral)

• Demonstrated problem solving, analytical and strong customer service skills

• Demonstrated ability to develop and maintain relationships in a diverse business environment

• Ability to travel to clients as appropriate

Why Join Us?

• You will be part of a global, publicly listed leader in the healthcare market.

• You will work with a great leader, who cares about people, atmosphere and work life balance

• We will reward you with an attractive salary and package for your performance

• You’ll have an opportunity for a career growth within the Client Services team

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is 19 400,00 € - 29 200,00 €. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.