Servicing Support Associate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a Servicing Support Specialist who supports the final underwriting stage of the loan modification process for non-performing mortgages. This role is responsible for completing final eligibility, compliance, and documentation reviews after a borrower has successfully completed an approved trial plan.

This position requires strong analytical and problem-solving skills, attention to detail, and the ability to navigate multiple systems, investor guidelines, and changing procedures.

Key Responsibilities

• Complete final eligibility, compliance, and documentation reviews for loan modifications after successful completion of an approved trial plan.

• Verify required trial payments have been received and applied correctly

• Review loan information to ensure investor, program, flood, and other applicable requirements have been satisfied.

• Obtain required investor approvals when applicable.

• Finalize modification terms and applicable figures, including delinquent interest, attorney fees, escrow balances, and other relevant amounts.

• Support loan modifications across multiple investor types, including private investors.

• Review and process assigned cases involving non-performing mortgages.

• Income calculations are not performed as part of this role.

• Navigate multiple systems and resources, including MSP, LMS/Loss Mitigation, and applicable investor websites and tools.

• Research investor guidelines and available resources to resolve questions and determine appropriate next steps.

• Communicate effectively with internal business lines and external investors, primarily through email.

• Maintain accuracy and quality while working toward established production expectations and performance metrics.

• Adapt to changing investor requirements, system updates, procedures, and business needs.

• Participate in ongoing training and apply coaching and feedback to improve quality, productivity, and overall knowledge.

Basic Qualifications

• High school diploma or equivalent

• Six months to two years of experience in administrative support activities

Preferred Skills/Experience

• Previous mortgage servicing, loss mitigation, underwriting, financial services, or related analytical experience

• Strong analytical and critical-thinking skills, including the ability to review detailed information, identify potential issues, and determine appropriate next steps.

• Excellent attention to detail and commitment to accuracy and quality.

• Strong problem-solving and research skills, particularly when an answer or solution is not immediately available.

• Ability to learn and navigate new software, systems, websites, and processes.

• Adaptability and flexibility in an environment where systems, procedures, and investor requirements may change.

• Strong written and verbal communication skills and the ability to collaborate effectively with managers, peers, internal partners, and external investors.

• Ability to balance production expectations with quality and accuracy.

• Openness to ongoing coaching, feedback, training, and continuous learning.

• Ability to independently manage assigned cases while knowing when to seek additional guidance or resources.

Location expectations:

• This role requires working from a U.S Bank location three (3) or more days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.