Head of Operational Design Control & Resilience

Are you a senior ODCR, Operations leader with a passion for building high-performing teams, strengthening control environments and shaping enterprise-wide resilience?

Our Operational Design, Control & Resilience team defence is an enablement function, partnering closely with business leaders and their teams to ensure robust, effective controls and operational resilience are in place across the bank. ODCR provide the frameworks, tools, oversight and insights that enable the business to effectively manage risk and compliance obligations, controls and resilience outcomes; complimenting our 3LOD model.

What you will do

• Reporting to the Chief Operations Officer and a member of the COO Leadership Team, you will lead a diverse team of 5 reports and indirectly up to 40 team members, across Australia and offshore hubs. As Head of ODCR, you will partner with senior stakeholders across the business, Risk, Compliance, Technology, Legal, Internal Audit and global counterparts to drive consistency, accountability and continuous improvement.

• Work closely with the business to help establish and embed first-line risk, compliance, control and resilience methodologies, frameworks and standards across:

  • Risk identification and assessment
  • Compliance and obligations management
  • Control design and testing
  • Product governance
  • Operational resilience and business continuity
  • Third-party and supplier risk management

• Deliver meaningful reporting and insights to Executive leadership on emerging risks, remediation priorities and control effectiveness.

• Partner with business leaders to strengthen risk ownership and accountability across the organisation.

• Champion a strong ODCR and risk and compliance culture, enhancing capability and awareness across all levels of the business.

• Work with business owners to translate regulatory expectations and global standards into practical, actionable requirements.

• Lead and develop ODCR team capability

What we’re looking for

• Demonstrated Line 1 risk leadership in a complex, highly regulated environment

• Track record of leading enterprise risk, controls, compliance or resilience functions.

• Extensive experience within banking, financial services

• Deep expertise across operational risk management, controls, compliance, business continuity, resilience and third-party risk.

• Experience and skill leading geographically dispersed teams and developing talent

• Strong stakeholder management skills with the ability to influence at Executive and Board level.

• Experience designing and embedding enterprise-wide governance, risk and control frameworks.

• A strategic mindset coupled with the ability to drive practical outcomes and operational execution.

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Stephen.morgan@ing.com or apply online

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com