Mission

ING Bank is looking for a Customer Journey Expert (Product Manager) to design and continuously improve end-to-end customer journeys for payment acceptance solutions and Business Debit Cards for Business Banking (BB) and Wholesale Banking (WB) clients. You will connect customer and stakeholder needs with technology, translating them into product vision, roadmaps and backlog priorities, while ensuring solutions are secure, compliant, scalable and deliver business value.

About the team

We are a dedicated team focused on creating and continuously improving customer journeys for payment acceptance solutions and Business Debit Cards. By understanding our clients' needs and simplifying complex processes, we aim to deliver seamless, secure and intuitive experiences that drive customer satisfaction and product adoption.

Your day to day

• Define and drive the vision, strategy and roadmap for business banking distribution channels supporting payment acceptance services and business card propositions.

• Own the customer journeys and channel experience across digital and assisted touchpoints, ensuring seamless onboarding, servicing and sales processes for business clients.

• Collaborate with Business, IT, Product, Sales, Operations, Risk, Compliance, Legal and Fraud teams to translate customer needs into executable solutions, align expertise and remove delivery dependencies.

• Coordinate the delivery of committed products, journeys and features, ensuring alignment with organizational initiatives, agreed scope and quality standards.

• Act as the product expert for POS, SoftPOS, RoPay, eCommerce acceptance and business debit cards for BB and WB.

• Translate customer feedback, data insights, operational input, market trends and regulatory developments into journey improvements, new product capabilities and business opportunities aligned with ING strategy.

• Monitor product and journey performance through relevant KPIs, such as adoption, approval and activation rates, transaction success rates, revenues, cost-to-serve and customer experience.

• Maintain product and journey documentation and ensure solutions comply with applicable regulations, Visa and Mastercard scheme requirements, security standards and fraud prevention requirements.

What you bring to the team

• Minimum 3 years’ experience in the banking sector, preferably in cards or merchant acquiring.

• Experience in product management and customer journey design, with the ability to manage products and processes end to end.

• Knowledge of debit card issuance, approval and administration processes; experience with Business Banking or Wholesale Banking clients is an advantage.

• Strong analytical thinking, customer orientation and focus on quality, combined with a proactive, accountable and solution-oriented approach.

• A collaborative mindset and strong team spirit, with the ability to build trust and thrive in a dynamic, fast-paced environment.

• Excellent communication and stakeholder management skills, with the ability to present ideas clearly, influence decisions and balance competing priorities.

• Excellent written and spoken English.

What we offer

• Impactful work in a fun and collaborative environment.

• Open-concept offices designed for both team work and relaxation.

• Corporate events and social gatherings.

• Hybrid way of working with flexible working schedule and short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

Job Application Safety Reminder We’re seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.

• Verify the sender’s email — it should only come from @ing.com or @myworkday.com.

• Know that ING will never request payments or banking details during the recruitment process.

How to Apply Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!

Discover ING Bank Romania ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large. To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 2 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking. Join us!