Product Manager, Vice President - Corporate Responsibility CRM

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Here, you'll help our Corporate Responsibility teams do their best work for the customers, clients, and communities we serve, while growing your own expertise across product, data, and emerging technologies.

As a Product Manager, Vice President in Corporate Responsibility, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Corporate Responsibility department advances a more durable and safe financial system and an economy that works for all, so the firm can best serve its customers, clients, and communities around the world. This role sits within the department's Product Operating Model, in which the Chief Product Officer and Business Product Owner set the CRM vision, roadmap, and priorities in partnership with Corporate Technology. You will report to the Business Product Owner for CRM, working closely with Corporate Technology partners to help shape the product strategy and translate it into day-to-day execution.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Drives day-to-day execution of the CRM roadmap set by the Business Product Owner, taking ownership of assigned features and workstreams from requirements through release

• Manages the intake process and represents the business in quarterly planning and agile ceremonies

• Tracks and reports on CRM success metrics and product performance against goals agreed with the Business Product Owner

• Identifies and evaluates opportunities to apply AI to the CRM, brings recommendations forward, and coordinates proofs of concept with Technology

• Gathers and documents business needs, requirements, and acceptance criteria from Corporate Responsibility stakeholders, informed by user research and journey mapping

• Partners with business and technology teams to track milestones, dependencies, and risks, escalating issues early and coordinating user acceptance testing and release readiness

• Facilitates stakeholder alignment and business-friendly change communication, captures decisions and follows them through to closure, and prepares product status, roadmap updates, and leadership materials

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience in front-to-back data management and quality

• Excellent verbal, written, and presentation communication skills, with the ability to communicate with clarity and confidence in the language of the business

• Strong organizational skills and a demonstrated ability to take ownership of assignments, follow through on commitments, and manage competing priorities with urgency in a dynamic environment

• Strong analytical, critical thinking, and problem-solving abilities

• Demonstrated interest in leveraging AI-powered tools and emerging technologies to improve efficiency, accelerate insights, and support product development

• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams, and experience using Jira and Confluence

• Demonstrated ability to influence without authority and collaborate across business, product, engineering, and UX roles in support of shared goals, and contribute to a positive, collaborative team culture

• Growth mindset with a willingness to continuously learn and adapt to evolving technologies, processes, and business needs

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience working in philanthropy, government, non-profit, or policy organizations

• Experience with CRM platforms (e.g., Salesforce or similar)

• Experience driving user adoption of new tools or processes across distributed teams

• Experience supporting a Business Product Owner or business lead within a product operating model