Planning Forecaster

Planning Forecaster

Are you looking for new exciting opportunity to leverage your analytical skills?

As a forecasting specialist within the planning team of the International Consumer Bank Business, you will be responsible for the analysis and build of a range of short and long term forecasts across our service operations in the UK and international markets. Partnering with various lines of business, you will drive key performance standards through the delivery of accurate forecast projections and service level optimisation.

Job responsibilities

• Perform root cause and trend analysis, using historical business performance data, to identify areas of opportunity and provide strategic recommendations.

• Production accurate volume projections, ranging from long-term planning to interval level scheduling, ensuring high standards of efficiency and performance.

• Partnering with various functions, including, Marketing, Product, Strategy, and Machine Learning, in understanding key data points feeding into future business volumes and performance.

• Leveraging use of Artificial Intelligence in the enhancement of analytical insights.

• Supporting various project workstreams, providing guidance and recommendations to senior leadership.

• Demonstrable leadership and process improvement capabilities.

• Ad hoc duties as required.

Required qualifications, skills, and capabilities

• Forecasting experience is essential

• Knowledge of cross-functional planning practices

• Experience working in a dynamic, fast-paced environment

• Strong business analysis, reporting, and problem-solving skills

• Use of generative Artificial Intelligence in leveraging data insights

• Proven experience leading or supporting project initiatives

• Microsoft Office skills – Excel, PowerPoint, Word, Outlook

• Ability to partner and work collaboratively with others

• Demonstrated ability to influence people at a variety of levels internally and externally

Preferred qualifications, skills, and/or capabilities

• Experience in financial services would be preferable

• Experienced in using business information, and workforce management platforms, and tools, including: Amazon (AWS), NICE WFM, Alvaria WFO, Salesforce, JIRA, Alteryx, Looker

• Working knowledge of telephony/call routing

• Preferred, non-essential experience in financial services and/or planning role

#ICBCareers