Customer Support Representative Polish/Spanish/English

Customer Support Representative Polish/English and Spanish

Within your #OneTeam

• you will work in an IT company – a leading European cloud and hosting provider with a global presence

• you will learn about our services

• you will develop your soft skills

• you will learn to look for and provide solutions to customers

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide

• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues

• to participate in defined projects and missions

• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers

• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers

• start developing technical skills in our dedicated training programs

Skills required :

• Fluent Polish, English and Spanish

• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)

• Great communication skills

• Independence and curiosity in searching for solutions

• Oriented towards great customer service

• Ability to manage priorities

• Ability to work efficiently within a team

• Willingness to work with new technologies and to develop

That's a plus :

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

#Benefits

• Nationale Nederlanden life insurance

• Edenred lunch card

• Luxmed private health care

• Multisport card

• Public transport refund

• Pension Plan (PPPE)

• Ask Henry concierge

• EMA – psychological support

• Employee referral program

• Additional 4 days off

• Global Incentive Plan

• Kudos seniority bonus

• Hybrid working mode

• Funding for remote working

• Glasses refund

• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance.