Information Technology - Infrastructure /Manager /Seishin Manufacturing

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

[Job Title] Manager-DCSS Japan – Seishin Manufacturing

[Department] DCSS (Digital Core Site Services) Japan

[Supervisor’s Title] Solid Reporting Line Director – Digital Core Site Services Japan

[Work Location] Seishin Manufacturing (Kobe, Hyogo Prefecture, Japan)

[Overall Job Purpose] This position leads strategic planning, service delivery, and continuous improvement for platforms, telecommunications, printing, meeting room technology, and site services at the Seishin manufacturing site.

Technology leadership Ensure the delivery of robust, secure, and scalable platform, telecommunications, printing, and meeting room technology solutions that support business operations, innovation, and growth. Oversee External Service Providers (ESPs) supporting related projects and operations. Build strong ESP partnerships and foster agility, resilience, and a customer-centric culture across site services teams.

Business partnership Partner with global and regional Digital Core stakeholders to align infrastructure strategies with enterprise objectives. Work closely with Japan-based stakeholders to understand local manufacturing priorities and business requirements. Translate these priorities into digital transformation initiatives and operational excellence in service delivery, maximizing the value of Digital Core technology and capability investments for Lilly Japan and the Seishin manufacturing site.

[Job Responsibilities] Provide a technical consultation

• Provide guidance in technical and governance forums, leveraging a deep understanding of the infrastructure landscape across Japan and Seishin to collaborate with Japan teams and implement solutions aligned with global and local strategies.

• Leverage technical expertise to support infrastructure and platform design, collaborating with global and regional teams to implement services. Scope includes the following assets, services, and governance activities at the Seishin manufacturing site and data centers:

Seishin manufacturing site – Network components, including routers, switches, and wireless access points – Wired and wireless networks, including LAN, Wi-Fi, and Seishin Data Center cabling – Voice and telephony systems, including VoIP and Teams Voice – Internet connectivity and circuit services – Meeting room audio systems – Meeting room technology, including video conferencing, Microsoft Surface Hub, Microsoft Teams Rooms (MTR), and room booking panels – Building access control systems – VIP meeting support – LillyTV equipment maintenance – Building air conditioning systems

Seishin Data center (DC1, DC2) – Physical and virtual servers – Operating systems – Virtualization platforms, including VMware and Hyper-V – On-premises storage infrastructure, including SAN and NAS – Database platforms, including Oracle and Microsoft SQL Server – Server racks – Backup and disaster recovery systems – Periodic reviews of data center access rosters and access logs

Develop a Service Portfolio and Adoption Roadmap

• Understand Digital Core’s short- and long-term objectives and strategy.

• Understand the short- and long-term business objectives and strategies for Japan and the Seishin manufacturing site.

• Develop a service portfolio and Japan adoption roadmap aligned with Lilly’s enterprise architecture principles, Digital Core strategy, and business priorities across Japan and Seishin. Incorporate: – Global initiatives and their adoption in Japan – Lifecycle management (LCM) activities – Opportunities to improve Digital Core service quality and availability by analyzing needs, exploring solutions, proposing initiatives, and conducting pilots to enable site business growth and operational excellence

Lead Project Delivery

• Align stakeholders on project objectives, business impact, and action plans.

• Develop and present project plans at ISEC governance meetings to secure regional DCSS resource allocation.

• Coordinate project execution by assembling teams and preparing communications and training.

• Ensure the support model is ready for service transition and ongoing operations.

• Monitor the end-user experience and drive performance optimization.

• Engage global and regional counterparts for support as needed.

Drive operational excellence

• Monitor service health and performance to minimize downtime and reduce mean time to recovery (MTTR).

• Escalate issues and outages to key stakeholders and DCSS management to ensure visibility. Participate in IRTs and coordinate root cause analysis (RCA) and after-action reviews (AAR) to drive remediation and prevent recurrence.

• Execute upgrades and maintenance throughout the product lifecycle.

• Maintain accurate, accessible knowledge articles and standard operating procedures (SOPs).

• Manage asset inventories and operational documentation to support transparency and compliance.

• Contribute to budgeting activities during the Business Plan cycle.

Peer collaboration

• Partner with global and regional DCSS counterparts to anticipate change and improve operational efficiency and effectiveness. – Ensure local infrastructure aligns with global standards and enterprise best practices. – Represent Japan’s business interests and requirements in global forums, influencing solutions to meet local needs while maintaining enterprise alignment.

• Engage regularly with Tech@Lilly Japan operations teams to identify and resolve issues and strengthen awareness and visibility of DCSS initiatives.

• Manage External Service Providers (ESPs) within the assigned scope through appropriate due diligence, strong partnerships, and a focus on maximizing value.

• Maintain current knowledge of budgeting, procurement, and payment processes, engaging Japan Procurement and Finance for support as needed.

• Ensure effective ESP contract management, involving Japan Legal as appropriate to support compliance and mitigate risk.

Continuously Learning and Development

• Proactively develop the knowledge and skills needed to fulfill current responsibilities and meet future demands.

• Identify and pursue timely learning opportunities in consultation with managers and counterparts.

• Share knowledge with DCSS team members to strengthen collective capabilities and drive continuous improvement.

Eli Lilly Japan社員の方へ、社内公募へ自ら応募して異動/転勤する場合のサポート内容はビジネスニーズに基づき異動/転勤する場合と異なりますので、あらかじめ応募にあたっては、詳細は以下リンク先にある情報をご確認とご理解を頂くようお願いいたします。 https://now.lilly.com/landingoverview/JP-change-in-career-system/JPchanges-in-my-career-faq

[Educational Requirements] Bachelor’s Degree or equivalent experience

[Technical Expertise and Professional Skills] Required:

• Business-level proficiency in English (TOEIC 800 or equivalent or above) and Japanese.

• Teamwork and interpersonal skills, with the ability to collaborate with global/regional infrastructure teams and external vendors.

• Able to manage three or more projects concurrently, and, where necessary, to prioritize, make trade-off decisions and negotiate.

• 3+ years of infrastructure IT experience in a factory or similar environment, covering Windows Server and Linux Server (server room management, storage, networking, infrastructure operations).

• Working knowledge of enterprise servers, SAN/NAS storage and backup solutions. Experience with specific products (HPE, VNX, Avamar, Data Domain) is welcome but not required.

• Operational experience with virtualization technologies (VMware ESX, Citrix), including installation and maintenance.

• Approx. 3 years of practical experience in network operations and build. Understanding of TCP/IP and the OSI model.

• Approx. 3 years of practical experience deploying and supporting wireless environments (routing, upgrades, testing, troubleshooting).

• Hands-on experience with internetworking and VoIP telephony.

弊社では社員のウェルビーイングと生産性の観点から、自宅最寄り駅から勤務地までの通勤距離が90㎞以内かつ公共交通機関の所要時間が90分以内の範囲を、通勤可能上限としています。それよりも遠方にお住まいの場合は、通勤可能な範囲にご転居いただくことを原則としております（借上社宅の貸与あり）。車両通勤を認める場合においても、上記を適用します。

Desired:

• Cisco networking certification, such as CCNA or CCNP.

• Solid understanding of collaboration technologies, including video conferencing, Microsoft Surface Hub, and Microsoft Teams.

• Strong commitment to ITIL principles and practices.

• Experience with Teams Voice and traditional PBX systems, such as Avaya.

就業場所：西神工場（神戸市内）、および在宅勤務の場所を含む 従事すべき業務の変更の範囲 ：当社業務全般 就業場所の変更の範囲 ：将来のキャリアの一環として、神戸本社・東京支社・西神工場・ 海外オフィスでの勤務をする場合もありうる

[Compensation and Benefits / 処遇] 【給与】当社規定により優遇します。 【諸手当】住宅手当、通勤交通費など 【昇給】有り 【賞与】個人業績結果及び会社業績結果に基づく業績変動賞与を支給する。 支給時期は、営業職は9月および翌年3月に支給、非営業職は翌年3月に支給。 【勤務時間】8：45～17：30 【時間外手当】”担当職”のみ支給 【清算制フレックス勤務】適応あり。フレキシブルタイム：5時～22時内で勤務。 （ただし、一斉休憩を除く）1日の必要最低労働時間：4時間（半日休暇時は2時間） 一斉休憩：12時～13時 【在宅勤務制度】有 【受動喫煙対策】あり 就業場所 全面禁煙 【休日休暇】完全週休2日制（土・日曜日）、祝日、クリスマス、年末年始・夏期 *年間休日125日、年次有給休暇、慶弔等 【保険】雇用・労災・健康・厚生年金保険 【福利厚生】住宅援助制度、借上社宅制度、リリーグループ補償制度（医療費・歯科医療費補助制度等） 【定年制】有（60歳） 【継続雇用制度】：有（65歳まで） 【有給休暇】 年途中で入社した社員に対する年次有給休暇は、次の入社月の区分に従い入社翌月1日に付与される。入社日にかかわらず、その年の12月31日をもって、勤続年数が1年経過したものとみなし、翌年1月1日に翌年度の年次有給休暇が付与される。 入社月 1-6月 7月 8月 9月 10月 11月 12月 付与日数 10 5 4 3 2 1 0 【試用期間】 6か月間 試用期間中での賃金の違いはありません。

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