Customer Success Manager (m/f/d) T Cloud - German speaker

Job Description As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want: Strategic influence and development of the existing business of the assigned T Cloud Public. customersin order toincrease the value added for the customer and the sales for the T Cloud Public. Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). Active participation in the respective vertical squad of the T Cloud Public. Avoiding "churn" through proactive analysis and management of T Cloud Public customers. Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public. Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. Ensuring customer satisfaction. Participation in the planning and forecasting processes. Transferring customer requirements to the T Cloud Publicimpedimentand demand process. Supporting the further development of cloud handling support.

Qualifications Completed degree in computer science, engineering or comparable training or further education. Top knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development. Certifications required: OTC Practitioner certification or comparable AMIGO Hyperscaler certification & Agile methods such as Scrum, Kanban, DevOps or comparable certification Certifications recommended for the position:DevOps Foundation & OTC Architect Top knowledge and experience in the field of AI. Strong communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise. Strong knowledge of market-relevant cloud ecosystems and experience with partners Strong knowledge in the field of cloud (IaaS, PaaS, SaaS). Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace. Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined. High resilience, adaptability to dynamically changing processes/startup mentality. Very goodtechnical understanding of standardized service provision through platforms. Detailed knowledge of the processes and structures in your own company. Experience in international cooperation with Local Business Units andNatCos. High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently. Fluent written and spoken German and English Willingness to travel nationally and internationally. Additional Information Whatdoweofferyou? Workenvironment&flexibility International,dynamicandcollaborativeenvironment. T-Social: socialinitiatives(sports,community,health, ...). Hybridworkmodel(remote/on-site). Flexibleworkinghours. Growth&development Customizedtraining:accesstoCourseratolearnwhateveryouwant,wheneveryouwant. Weeklylanguageclasses(English & German). InternationalMentoringSessions&ExperienceDays. Compensation&benefits Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport). Telemedicine. Lifeandaccidentinsurance. Socialfund. Wellbeing& time off 26+workingdaysofvacationperyear. Freeaccesstospecialistservices(medical, legal,wellness). 100%salarycoverageduringmedicalleave. And many more advantages of being part of T-Systems! If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English . Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Your Task

As a Senior Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public

• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)

• Active participation in the respective vertical squad of the T Cloud Public

• Avoiding "churn" through proactive analysis and management of T Cloud Public customers

• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public

• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public

• Ensuring customer satisfaction

• Participation in the planning and forecasting processes

• Transferring customer requirements to the T Cloud Public impediment and demand process

• Supporting the further development of cloud handling support

Your Profile

We are seeking a Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical certifications, and excellent customer-facing skills to drive cloud adoption and customer satisfaction.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education

• Top knowledge and experience in cloud and IT architecture

• Top knowledge and experience in technology strategy

• Top knowledge and experience in sales

• Top knowledge and experience in business development

• OTC Practitioner certification or comparable AMIGO Hyperscaler certification

• Agile methods certification such as Scrum, Kanban, DevOps or comparable

• Top knowledge and experience in the field of AI

• Strong communication skills

• Strong presentation skills with correct and confident behavior in customer contacts

• Strong knowledge of market-relevant cloud ecosystems and experience with partners

• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)

• Knowledge of the offerings of AWS, Microsoft Azure, Google, and Rackspace

• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes

• High resilience and adaptability to dynamically changing processes/startup mentality

• Very good technical understanding of standardized service provision through platforms

• Detailed knowledge of the processes and structures in your own company

• Experience in international cooperation with Local Business Units and NatCos

• High social skills

• Ability to work in a team and integrate

• Good assertiveness

• Ability to work independently

• Fluent written and spoken German

• Fluent written and spoken English

• Willingness to travel nationally and internationally

Nice to Have Skills

• DevOps Foundation certification

• OTC Architect certification