EMPLOYEE EXPERIENCE PROCESS SPECIALIST

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Employee Experience Process Specialist

The Employee Experience Process Specialist ensures the efficient delivery of services to employees, entities and regions in line with agreed service levels. The role provides timely, high-quality, end-to-end support across People and Culture processes while following established procedures and addressing stakeholder needs.

Position: As the Employee Experience Process Specialist, you will:

• Deliver Talent Management and Learning and Development services to employees, entities, regions and headquarters in line with agreed service levels

• Manage Growth Compass sessions and Talent Reviews in People Central, ensuring timely completion and review quality

• Support training programmes by managing employee nominations, enrolments and completion follow-up

• Coordinate mentoring programme activities, including nominations, mentor and mentee matching and communication

• Administer assessments in accordance with the Global Assessment Portfolio

• Manage access to and analyse the use of global digital learning platforms, including LinkedIn Learning, when required

• Maintain local learning catalogues in People Central and manage employee enrolment and session follow-up

• Address Talent Management and Learning and Development queries and act as an internal adviser within the assigned area of responsibility

• Update Standard Operating Procedures and related working documents following system or process changes

• Advise the JTI community on the effective use of MyJTI and direct user feedback to MyJTI power users

• Support additional tasks and projects as requested by the manager

Requirements:

• University degree at bachelor’s or master’s level

• One to two years of experience in a multinational organisation in a similar role

• Experience in an administrative role is an advantage

• Fluent written and spoken English

• Additional language skills are an advantage

• Knowledge of JTI Talent Management processes and Learning and Development tools is a plus

• Strong customer service mindset

• Cross-cultural awareness and sensitivity

• Collaborative, open-minded and flexible approach

• Proficiency in Microsoft Excel and Microsoft PowerPoint

• Knowledge of automation is an advantage

What to expect:

• Competitive pay and attractive annual bonus

• On-going development opportunities in a multinational environment, a wide variety of projects, ambitious goals and independence in achieving them

• Promoting-from-within culture

• Freedom with responsibility, based on trust in your competencies and your ability to manage your time and scope of work

• A high level of flexibility in work arrangements, including working from the office or from home

• Private medical care with various options to choose from and life insurance

• Employee pension and savings programmes

• JTI Family Leave Benefit, including extended paid paternity leave and fully paid maternity leave

• Multisport cards

• A wide variety of training sessions, webinars and professional courses on our e-learning platforms, including sponsored certification programmes for employees fulfilling the admission criteria

• A modern office with traditions at Art Norblin Factory, conveniently located and equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking

• Work in a diverse and inclusive organisation representing more than 40 nationalities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.