Manager - Food & Water Laboratory

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1. Position Details

1.1. Position Assistant Manager - Food & Water Laboratory 1.2. Office / Department Agri-Food & Commodities (AFC) 1.3. Reporting to Product Line Manager (Mr. Shoaib Ahmed Qureshi) 1.4. Key Working Relationship

Laboratory Staff / Quality Assurance Team / Operations Team / Sales & Marketing Team / Finance Team / External Auditors / Accreditation Bodies (PNAC) / Clients & Regulatory Authorities

1. Minimum Required Qualifications

2.1. Specialty Food Chemistry Testing, Water Testing, Laboratory Quality Management System, ISO/IEC 17025:2017 Compliance 2.2. Education BS (Hons.) / MSc in Food Science & Technology, Chemistry, Analytical Chemistry, Chemical Engineering, Biotechnology or equivalent 2.3. Training

• ISO/IEC 17025:2017 Internal Auditor Training

• Method Validation & Measurement Uncertainty

• Internal Audit & Risk Assessment

• Laboratory Safety & QHSSE

• Proficiency Testing & Inter-Laboratory Comparison (ILC)

• LIMS Training

2.4. Technical knowledge

• Food & Water Chemical Testing

• Laboratory Quality Management Systems

• ISO/IEC 17025:2017 Requirements

• Method Validation & Verification

• Measurement Uncertainty

• Proficiency Testing & ILC Programs

• Equipment Calibration & Maintenance

• Root Cause Analysis (RCA)

• Laboratory Information Management Systems (LIMS)

• Internal & External Audit Management

2.5. Experience

• Minimum 8 years of relevant laboratory experience.

• Minimum 3 years in supervisory or management capacity.

• Demonstrated experience in implementing and maintaining ISO/IEC 17025 accreditation.

• Experience dealing with accreditation audits, PT schemes, method validation and laboratory quality systems.

1. Responsibilities / Authorities / Accountabilities

3.1. Primary Functions

• Manage day-to-day operations of the Food & Water Laboratory.

• Ensure timely testing and reporting within agreed turnaround times.

• Lead implementation and continual improvement of ISO/IEC 17025:2017 Quality Management System.

• Ensure technical validity and integrity of all testing activities.

• Manage laboratory personnel, competency development and performance monitoring.

• Ensure compliance with client, regulatory and Bureau Veritas requirements.

3.2. Technical Expertise

• Ensure testing activities are performed according to validated methods and applicable standards.

• Review and approve test reports, technical records and laboratory documentation.

• Participate and coordinate PT and ILC programs.

• Plan and supervise method validation, verification and uncertainty estimation activities.

• Maintain traceability of measurements and testing results.

• Manage laboratory equipment calibration, verification and preventive maintenance.

• Investigate non-conforming work and implement corrective actions.

• Support technical troubleshooting and problem resolution.

3.3. Business Requirements

• Support business growth through expansion of laboratory capabilities.

• Evaluate new testing opportunities and technical feasibility.

• Ensure optimum inventory management and procurement planning.

• Maintain cost-effective laboratory operations.

• Support customer audits and technical meetings where required.

• Collaborate with sales and operations teams for service delivery excellence.

3.4. Self Management

• Demonstrate leadership and accountability.

• Maintain confidentiality and professional integrity.

• Adhere to Bureau Veritas Code of Ethics.

• Ensure timely completion of assigned objectives and management reporting.

• Continuously update technical knowledge and regulatory awareness.

3.5. Customer Focus

• Ensure timely response to client queries.

• Deliver services in accordance with agreed quality and turnaround requirements.

• Investigate client complaints and ensure effective closure through corrective actions.

• Maintain strong client relationships through professional communication and technical support.

• Promote customer satisfaction and service excellence.

3.6. HSE Requirements

• Comply at all times with all applicable legal requirements, BV HSE Policies, procedures and practices.

• Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/HSE Representative

• Report immediately to HSE Representative any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.

• Report immediately to HSE Representative any HSE incident and cooperate in investigation

• Reporting all incidents and taking action whenever they see an unsafe act or condition

• Take care of your own health and safety and that of people who may be affected by what you do (or do not do).

• Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.

1. Performance Monitoring

4.1. Continual Development

• Complete mandatory technical and non-technical training.

• Maintain competency in assigned test methods.

• Participate in continual improvement initiatives.

• Support implementation of new testing capabilities.

1. KPI’s

• 100% compliance with agreed TAT.

• Successful maintenance of ISO/IEC 17025 accreditation.

• Successful closure of internal and external audit findings.

• Successful participation in PT & ILC schemes.

• Zero major non-conformities during accreditation audits.

• Low customer complaints.

• Effective inventory and equipment management.

• Zero Lost Time Injury (LTI).

• Achievement of annual competency and training objectives.

5.1. Monitored By Product Line Manager (AFC)