Overview

Come build community, explore your passions and grow your career. If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations through AI and continuous improvement, whilst always transacting with excellence to meet our customers’ needs and ensure Microsoft Runs on Trust. As a Transact Enablement Manager (TEM) for Commercial, you will be part of the Global Transact Services team, ensuring executional excellence and scaling our Commercial Quote to Cash operations. You will partner closely with multiple business groups including Vendor Operations, Field Operations, Partner Operations, and other internal stakeholder teams, to ensure Commercial revenue is processed and reported compliantly and on-time, while using AI and automation to modernize how work gets done. This is a pivotal role which will allow you to develop your skills in prioritisation & judgement, stakeholder engagement & influencing, communications (up to CVP level), problem solving, continuous improvement and AI-driven transformation. The successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, and analytical skills, and have a strong customer focus. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centred on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

Execution Excellence & Program Management

• Leverage data, performance metrics and AI-powered insights to monitor performance and demonstrate business impact. Communicate Commercial operations performance status & health to relevant stakeholders, including up to CVP level.

• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are rigorous and executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes.

• Manage and maintain the relevant rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.

Planning, Continuous Improvement & AI Transformation

• Collect and evaluate data analytics, KPIs & insights to monitor business health, identify risks and mitigations plans and ensure activities align with business objectives.

• Champion a culture of continuous learning and continuous improvement, applying Lean principles, automation and AI to streamline, simplify and scale operations; collaborating with others to identify and align on opportunities to improve performance, priorities and outcomes

• Identify, pilot and scale AI solutions (e.g., Copilot, agents, intelligent automation) that reduce manual effort, improve accuracy and accelerate Quote to Cash execution.

• Influence stakeholders and gain buy in, to define and then drive strategy to execute plans that shift current priorities to new organizational initiatives and objectives, and influence others to change behavior accordingly.

• Provide key insights from a Transact Services perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine

• Support and contribute using data, predictive analytics and business insights to forecasting for capacity planning and to inform the business on emerging trends to stay current, agile and competitive. Collaborate with others to understand overall business goals, objectives and strategies, as well as short- and long-term business priorities

Essential qualities include:

• Business knowledge and ability to set clear expectations around business outcomes within a fast paced global multi-site operation

• Data and analytical skills

• Proven experience of influencing across groups, managing individuals both directly and indirectly to achieve a common goal, with ability to work across cultures effectively

• Demonstrated change and project management skills

• Demonstrated collaboration skills with a keen understanding of how to drive results

• Demonstrated skills in relation to dealing with ambiguity and applying judgement

• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)

• Written and verbal communication skills (open, confident communicator effective in senior levels of engagement)

• Curiosity and demonstrated ability to apply AI tools and continuous improvement methods to drive measurable results Embody our culture and values

Qualifications

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Preferred Qualifications:

• MBA is an advantage

• PMP Certification is a plus

• Working knowledge of International business practises

• Experience with AI, automation or analytics tools (e.g., Microsoft Copilot, Power Platform, Power BI)

• Demonstrated experience of working in a complex, cross-functional and high change environment.

• Experience driving operational performance and improvements. Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.