Job Description

Manager – Continuous Improvement & Process Discovery

Kraft Heinz Global Business Services | Continuous Improvement

Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More

Job Title

Manager – Continuous Improvement & Process Discovery

Department

Global Business Services (GBS) – Continuous Improvement CoE

Reports To

Senior Manager – Continuous Improvement

Location

GBS GCC Ahemdabad

Six Sigma Requirement

Certified Green Belt (GB) – Required; Black Belt aspirant preferred

Travel

Up to 20%

POSITION OVERVIEW

The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.

KEY RESPONSIBILITIES

Process Discovery & Improvement Execution

• Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.

• Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.

• Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.

• Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.

• Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.

Data Analysis & Performance Measurement

• Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).

• Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.

• Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.

Team Leadership & Analyst Development

• Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.

• Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.

• Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.

Stakeholder Collaboration

• Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements.

• Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.

• Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.

• Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory.

• 5–8 years of relevant experience in process improvement, operations, or business analysis.

• Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment.

• Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions.

• Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).

• Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.

• Demonstrated ability to manage multiple projects and stakeholders simultaneously.

PREFERRED QUALIFICATIONS

• Six Sigma Black Belt certification or active pursuit.

• Exposure to process mining tools (Celonis, UiPath Process Mining).

• Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.

• Lean certification or Kaizen facilitation experience.

• Experience in FMCG, CPG, or Kraft Heinz GBS environment.

COMPETENCIES & BEHAVIORS

• Strong facilitation skills – ability to lead structured workshops with diverse, cross-functional participants.

• Analytical mindset with a practical, results-oriented approach to problem solving.

• Clear written and verbal communication; able to translate process complexity into simple documentation.

• Collaborative team player who builds trust with operations teams and fosters a CI culture.

• Detail-oriented with high standards for documentation quality and process rigor.

KEY PERFORMANCE INDICATORS

| KPI | Target | | :-------------------------------- | :----------------------------- | | DMAIC projects completed per year | ≥ 4 closed projects / year | | Process maps delivered (as-is + to-be) | ≥ 10 per tower per year | | On-time project milestone delivery | ≥ 90% | | Savings / efficiency contribution per project | > $100K average | | Analyst performance rating (direct reports) | ≥ Meets expectations, 100% | | Stakeholder Satisfaction (Tower level surveys) | ≥ 4.5 / 5 |

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.