Powertrain Field Quality Engineer

FPT Industrial, the global powertrain brand of Iveco Group, is dedicated to the development, production, sale, and support of innovative powertrain solutions for On-Road, Off-Road, Marine, and Power Generation applications. Serving businesses that power other businesses, we are committed to meeting the needs of both direct customers and end users worldwide. Our mission is to achieve and sustain technological leadership across all industrial powertrain segments through innovation, product excellence, and continuous improvement. Customer satisfaction remains our driving force, guiding our commitment to deliver best-in-class engines, drivelines, and after-treatment solutions globally—while fostering sustainable growth rooted in environmental stewardship and social responsibility.

The Field Quality Engineer, acting as an independent contributor, supports diagnostics, field quality, and issue resolution across the assigned region. This role partners with dealers, customers, engineering, manufacturing, quality, and product support teams to investigate complex concerns, improve reliability and uptime, and bring customer feedback into corrective action and continuous improvement efforts.

Key Responsibilities

Critical Case Support & Resolution

• Provide diagnostic guidance for complex, high-priority, or unresolved field concerns.

• Validate containment actions and corrective solutions for escalated concerns.

• Perform advanced diagnostics and partner with Engineering to validate hypotheses.

Field Issue Configuration & Cross Functional Collaboration

• Document complex concerns with complete data, including logs, videos, freeze-frame data, telematics, duty cycle, and conditions.

• Escalate critical concerns with necessary evidence to Engineering, Field Quality, and Product Support.

• Maintain global Issue Master accuracy for visibility and consistency.

• Participate in root cause and corrective action reviews to improve product quality.

Dealer / Customer Voice Representation

• Serve as the Voice of the Customer by gathering input from customers.

• Translate real-world operating conditions into actionable technical insights.

Launches, Training & Knowledge Transfer

• Support early warning activities for new launches with selected fleets.

• Share emerging issue feedback with relevant internal teams.

Required Qualifications

• Bachelor's Degree in Mechanical Engineering, Engineering Technology, Industrial Engineering, or related technical field.

• Minimum 5 years of experience with diesel engines, powertrain, diagnostics, product quality, field engineering, technical service, or related area.

• Experience troubleshooting complex mechanical, electrical, and electronic systems.

• Experience working with customers, dealers, technicians, OEMs.

• Strong analytical skills, including root cause identification and corrective action development.

• Experience collecting, documenting, and analyzing technical field data.

• Ability to travel extensively throughout the assigned territory and other locations.

• Valid driver's license and ability to operate a personal vehicle for business travel and rental vehicles as required.

• Proficiency with Microsoft Office applications and diagnostic software tools.

• Ability to work independently with limited supervision while effectively managing multiple priorities.

Preferred Qualifications

• Advanced knowledge of diesel engine and aftertreatment system technologies.

• Experience supporting commercial vehicles, agricultural equipment, construction equipment, power generation, or off-highway applications.

• Experience in quality engineering, warranty analysis, technical service, field service, or reliability engineering.

• Experience with structured problem-solving tools such as 8D, 5 Why, Fishbone, FMEA, or Six Sigma.

• Knowledge of warranty analysis, performance metrics, reliability trends, and corrective action.

• Professional engineering certification or technical certifications related to diesel engines and diagnostics.

• Working knowledge of telematics systems and data acquisition tools.

• English required; additional language skills such as Italian or Spanish are considered an asset.

Physical Requirements

• Travel up to 50-75% of the time, including overnight travel.

• Work in repair facilities, customer sites, plants, test environments, and outdoor settings.

• Climb onto and inspect industrial/agricultural vehicles and equipment.

• Lift and carry up to 50 pounds occasionally.

• Operate diagnostic equipment, laptops, hand tools, and measuring devices.

• Stand, walk, bend, kneel, and work in confined spaces during technical investigations.

• Work safely around moving machinery, engines, and industrial equipment.

Desired Competencies

• Applies sound judgment to evaluate complex concerns and recommend practical solutions.

• Uses data, evidence, and customer impact to prioritize decisions.

• Communicates clearly with customers, dealers, and internal teams.

• Builds trust with customers and supports resolution during critical product situations.

• Collaborates across functions and influences corrective action without direct authority.

• Manages multiple priorities independently with urgency, accountability, and attention to detail.

• Identifies systemic issues and supports continuous improvement.

Working with a global company offers competitive benefits for this position. Here are just a few benefits we are proud to offer:

• Immediate medical, dental and vision coverage on date of hire

• Paid Maternity and Paternity Leave

• Tuition assistance

• Flexible Paid Time Off

• Amazing holiday schedule including shutdown between Christmas and New Year's

• Generous 401k match

• Potential opportunities to visit our Global HQ in Turin, Italy

Working with a global company offers competitive benefits for this position. Here are just a few benefits we are proud to offer:

• Immediate medical, dental and vision coverage on date of hire

• Paid Maternity and Paternity Leave

• Tuition assistance

• Flexible Paid Time Off

• Amazing holiday schedule including shutdown between Christmas and New Year's

• Generous 401k match

• Potential opportunities to visit our Global HQ in Turin, Italy

About our Salary Ranges

Please note that our salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

EEO Statement

US applicants: Fiat Powertrain Technologies of North America, Inc is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the Federal "EEO is the Law" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. Fiat Powertrain Technologies of North America, Inc participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information https://www.dol.gov/agencies/ofccp/posters.